Account Manager, Commercial

01A; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Flexible time off

Parental leave

Travel-related perks

Job summary

Navan is seeking a Commercial Account Manager in Austin, TX to drive revenue by optimizing client value and ensuring onboarding success. You will manage post-sales activities, build trusted advisor relationships from administrators to C-suite, and lead renewals and cross-sells across Navan’s Travel & Expense offerings.

You’ll collaborate with Sales, Product, Finance, Support, and Operations to delight customers and expand partnerships.

Qualifications

• 2+ years in account management, sales, or related customer-facing role at a SaaS company.
• Bachelor’s degree preferred or equivalent work experience.
• Proven track record of high performance and success.
• Strong communication and presentation skills.
• Data-driven mindset with attention to detail.
• Ability to thrive in a fast-paced, evolving environment.
• Self-motivated with initiative to delight clients and drive revenue.

Responsibilities

• Manage post-sales activity for Commercial customers with relationship-building and product knowledge.
• Develop trusted advisor relationships with clients from admins to C-suite to maximize value.
• Drive Navan platform usage by ensuring clients manage 100% of their Travel & Expense programs through Navan.
• Meet or exceed revenue goals.
• Identify opportunities for account expansion across departments, geographies, products and use cases.
• Broaden relationships with multiple champions across teams and levels.
• Collaborate cross-functionally to uncover and deliver client needs.
• Travel to customer sites as appropriate.
• Onboard new clients and ensure they unlock maximum value throughout their lifecycle.
• Own client renewals and upsells/cross-sells of adjacent products.

Skills

Relationship building

Account management

Sales

Strategic thinking

Communication

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Job description

As a Commercial Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan. You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.

Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.

What You’ll Do:

• Manage all post-sales activity for Commercial customers through strong relationship-building, product knowledge, planning, and execution.
• Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
• Drive usage of the Navan platform by ensuring your clients manage 100% of their Travel & Expense programs through Navan.
• Meet or exceed revenue goals.
• Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases.
• Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
• Collaborate cross functionally with team members to uncover and deliver against client needs.
• Deeply understand Navan’s product offerings and competitive positioning.
• Travel to customer sites as appropriate.
• Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
• Own client renewals, and upsells/cross-sells of adjacent products.

What We’re Looking For:

• 2+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
• Bachelor’s degree preferred or similar work experience
• Demonstrable track record of high performance and success.
• Strong communication and presentation skills
• Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
• Data driven mindset with attention to detail
• High energy, go-getter with fresh ideas who takes the initiative to get things done
• Highly intelligent, passionate, driven, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

• Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work.
• Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
• We support long‑term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success.
• To promote balance, we offer flexible time off, country‑specific holidays, and paid parental leave for all new parents.
• Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel‑related perks.
• Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in‑person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face‑to‑face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In‑office perks such as company‑provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at talent‑[e-mail].

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.