ACCOUNT MANAGER / COLLECTION SPECIALIST

Chick-fil-A Western Center Blvd; Opelika (AL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Competitive base pay

Commissions

Bonuses

Benefits package

Job summary

Chick-fil-A Western Center Blvd is seeking an Account Manager / Collection Specialist to contact customers with expired Rental Agreements and work to re-sell and renew the agreement. The role emphasizes sales over simple collections and may involve visiting customers' residences when needed.

Responsibilities include initiating renewals, handling references, sending mail, and coordinating returns or turn-ins.

Qualifications

• Valid State Driver License with a clean driving history.
• Background check and drug screening required.

Responsibilities

• Contact all customers whose Rental Agreements have expired to discuss renewal and needs.
• Educate customers to renew or re-sell the Rental Agreement.
• Demonstrate diligence, urgency, impartiality and consistency in account management.

Skills

Sales experience

Account management

Collections

Job description

Account Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits. Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automotive sales is very helpful to the success at this job. Related: Rent to own, Aaron’s, Rent a Center, Buddy’s, Rim Tyme, Rent a wheel, Account Manager, Collections, RepoAccount Manager / Collection Specialist main responsibilities include, but are not limited to the following:

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.

We offer competitive base pay, commissions, bonuses and a complete benefits package.

Requirements

Valid State Driver License with a clean driving history

We conduct drug screen, & background check

Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.

Related: Rent to own, Aaron’s, Rent a Center, Buddy’s, Rim Tyme, Rent a wheel, Account Manager, Collections, Repo