ACCOUNT MANAGER / COLLECTION SPECIALIST

ZippyApp - Recruitment Marketing; Conway (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Commissions

Bonuses

Benefits package

Job summary

ZippyApp - Recruitment Marketing is seeking an Account Manager to contact customers with expired Rental Agreements and work to maintain the account, focusing on re-selling the Rental Agreement and educating customers.

This role emphasizes proactive account management, renewal opportunities, and occasional field visits to discuss details. Competitive pay with commissions, bonuses, and a comprehensive benefits package.

Qualifications

• Valid State Driver License with a clean driving history.
• Successful completion of a drug screen and background check.
• Prior experience as a sales agent, rental agent, account executive, account manager, account collection specialist, rent-to-own, or automotive sales professional.

Responsibilities

• Contact customers whose Rental Agreements have expired for non-renewal and assess needs, typically by phone and may require home visits.
• Demonstrate diligence, urgency, impartiality and consistency in account management.
• Contact references on all accounts that do not return calls.
• Mail letters according to the mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is unlikely.
• Handle field collections and de-installations.

Skills

Valid State Driver License

Clean driving history

Drug screen

Background check

Sales experience

Account management

Rent-to-own experience

Automotive sales experience

Job description

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. This position prioritizes re‑selling the Rental Agreement and educating customers, rather than solely collecting payments.

Responsibilities

• Contact all customers whose Rental Agreements have expired for non‑renewal and determine the customer’s needs, expectations, or problems. This is typically done by phone and may require visits to the customer’s residence to discuss account details or to pick up merchandise as dictated by company policy.
• Demonstrate diligence, urgency, impartiality and consistency in account management.
• Contact references on all accounts that do not return calls.
• Mail letters according to the mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn‑ins of merchandise when bringing a Rental Agreement current is unlikely.
• Handle field collections and de‑installations.

Qualifications

• Valid State Driver License with a clean driving history.
• Successful completion of a drug screen and background check.
• Prior experience as a sales agent, rental agent, account executive, account manager, account collection specialist, rent‑to‑own, or automotive sales professional.

Benefits

Competitive base pay, commissions, bonuses and a complete benefits package.