Account Manager: Client Success & Project Lead

The Jay Group; Lancaster (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K with company discretionary match

Health Insurance

Paid Time-Off

Weekly Pay

Job summary

The Jay Group in Lancaster, PA is seeking an Account Manager to join our Client Services team. The role focuses on supporting clients through project setup, inbound receipts, order fulfillment and returns processing, with opportunities for career growth to Sr Account Manager.

Ideal candidates have customer service experience and project management skills, with proficiency in Excel and MS Office. The position requires strong communication, multitasking, and a commitment to accurate, timely

Qualifications

• High School Diploma or GED required.
• Previous experience managing projects is preferred.
• Two years’ experience with a warehouse management system or Business Intelligence tool preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write effective and engaging correspondence both internally and externally.
• Intermediate level Excel skills preferred.

Responsibilities

• Builds strong relationships internally and externally to create an exceptional customer experience.
• Assists in project execution by implementation of activities associated with project set-up, implementation, site-specific client projects and quality control as assigned by Account Manager(s) and Client Services management.
• Supports smaller accounts as assigned key point of contact and directly supports meeting client requirements through effective decision making.
• Participates in Client Satisfaction Team (CST) meetings as required.
• Serves as back-up for other team members in the department.
• Performs order and transaction entry daily and as needed. Manages held orders, back orders, drop ship orders, and order status changes. Will also elevate order issues/challenges internally for resolution and communication to client as needed.
• Submits daily, weekly, and monthly reports/projects (work orders) to facilities as required for assigned accounts directly in system or via the entry of scheduled activities and makes sure these are billed timely and accurately. May be required to change dates and other report values, as needed.
• Performs the following as needed internally or as required for accounts: file transfers and e-mail, maintain out-queues and message logs. Research problems and discrepancies as required by reviewing order details, cycle count results, receiving paperwork and other documents. Develops and maintains procedures for assigned accounts.
• Performs other duties as necessary and/or assigned.

Skills

Customer service

Project management

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

The Jay Group in Lancaster, PA is seeking an Account Manager to join our Client Services team. The role focuses on supporting clients through project setup, inbound receipts, order fulfillment and returns processing, with opportunities for career growth to Sr Account Manager.

Ideal candidates have customer service experience and project management skills, with proficiency in Excel and MS Office. The position requires strong communication, multitasking, and a commitment to accurate, timely