Account Manager

ADP, Inc.; Milford (MA); On-site; USD 95,000 - 120,000; Full time

Job summary

ADP, Inc. in Milford, MA seeks an experienced Account Manager to drive technology solutions sales within a consultative framework.

The role focuses on growing existing client relationships while actively pursuing new business opportunities across managed IT services, cybersecurity, cloud, networking, and related technologies. Collaboration with sales, technical, engineering, and project teams is essential to tailor solutions to client needs.

Qualifications

• 6+ years of experience in IT/technology sales, account management, or business development.
• Proven track record of managing a book of business and meeting/exceeding sales goals.
• Strong consultative selling and relationship-management skills.
• Experience developing net-new business and managing complex sales cycles.
• Ability to communicate effectively with executive and technical audiences.

Responsibilities

• Develop and execute strategic account plans, including long-term technology roadmaps and client budget planning.
• Manage existing client relationships and serve as a primary point of contact.
• Identify cross-sell, upsell, renewal, and new business opportunities.
• Prospect for new clients through outreach, networking, referrals, events, and partnerships.
• Lead client business reviews, discovery meetings, and strategic planning discussions.
• Partner with technical resources and engineers to scope and price technology solutions.
• Prepare and present proposals, quotes, and statements of work.

Skills

IT sales

Consultative selling

Relationship management

Executive communication

Sales target achievement

Travel willingness

Education

Associate or Bachelor's degree in IT/related field

Tools

CRM platforms

Microsoft Teams

Job description

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Account Manager

Full Time Milford, MA, US

Salary Range: $95,000.00 To $120,000.00 Annually

Account Manager – Technology Solutions

About the Opportunity

A growing technology services organization is seeking an experienced Account Manager to join its sales and client services team in Milford, MA. This position combines strategic account management, client growth, and new business development within a consultative technology sales environment.

The Account Manager will manage and grow existing client relationships while actively developing new business opportunities. The position works closely with sales, technical, engineering, and project teams to develop technology solutions aligned with client business needs.

The role is particularly well suited for someone with experience selling managed IT services, cybersecurity, cloud, networking, or related technology solutions. The underlying job description specifically requires technology sales experience and emphasizes consultative selling, relationship management, new-logo development, and strategic account growth.

Key Responsibilities

• Develop and execute strategic account plans, including long-term technology roadmaps and client budget planning.
• Manage existing client relationships and serve as a primary point of contact.
• Identify cross-sell, upsell, renewal, and new business opportunities.
• Prospect for new clients through outreach, networking, referrals, events, and strategic partnerships.
• Lead client business reviews, discovery meetings, and strategic planning discussions.
• Partner with technical resources and engineers to scope and price technology solutions.
• Prepare and present proposals, quotes, and statements of work.
• Build relationships with technology vendors and partners to develop joint opportunities.
• Maintain accurate client, pipeline, and sales activity within the CRM.
• Participate in industry events, trade shows, and marketing initiatives.
• Develop business within key markets, including education, nonprofit, healthcare, and other organizational clients.

Qualifications

• 6+ years of experience in IT/technology sales, account management, or business development.
• Demonstrated success managing a book of business and achieving or exceeding sales and performance goals.
• Strong consultative selling and relationship-management skills.
• Experience developing net-new business and managing complex sales cycles.
• Ability to communicate effectively with both executive and technical audiences.
• Working knowledge of managed services, networking, cybersecurity, cloud, and collaboration technologies.
• Experience with CRM platforms and Microsoft Teams.
• Strong presentation, discovery, proposal, and client-facing communication skills.
• Ability to travel occasionally to client sites, vendor meetings, and industry events.

Previous experience working for a Managed Service Provider (MSP) or systems integrator is strongly preferred, as is experience selling cloud, networking, cybersecurity, or collaboration solutions.

Education

An associate's or bachelor's degree in IT, Business, or a related field is preferred. An equivalent combination of education and relevant professional experience will be considered.

Compensation

The anticipated base salary range for this position is $95,000–$120,000 annually, based on experience, qualifications, technical sales background, and demonstrated account-management and business-development success.

Additional incentive compensation may be available based on the organization's applicable sales compensation structure.

Why This Opportunity?

This is an opportunity to join a growing technology organization in a highly visible client-facing role with responsibility for both strengthening existing relationships and developing new business. The successful candidate will have the opportunity to work across a broad technology portfolio and collaborate directly with sales, technical, engineering, and leadership teams.

Confidential Search: Additional information regarding the organization, team structure, benefits, and overall opportunity will be provided to qualified candidates as they progress through the interview process.