Customer Account Manager, Strategic Accounts

Ladders; United States; Remote; USD 125,000 - 145,000; Full time

Benefits offered by this job

Remote work flexibility

Dedicated support team

Fintech growth opportunities

Executive stakeholder engagement

Job summary

Ladders seeks a Customer Account Manager, Strategic Accounts to join our client in the IT space. This remote role targets US-based, PE-backed multi-entity accounts.

You will own and expand a portfolio, partner with CSMs and Solution Consultants to drive outcomes, manage opportunities, and lead negotiations with finance, IT, and operations stakeholders.

Executive presence, strong communication, and a consultative approach are essential while building lasting relationships and growth.

Qualifications

• 7+ years of B2B SaaS sales experience, particularly with complex, multi-entity or PE-backed accounts.
• Proven track record in managing and growing existing accounts with a focus on relationship-building.
• Strong communication, negotiation, and presentation skills to articulate value propositions.
• Ability to close complex mid-market deals independently, without executive sponsorship.
• Experience with sales quotas, particularly in deals averaging $50K+.
• Proficiency in CRM software, such as Salesforce, and Microsoft Office, with experience in sales engagement platforms.

Responsibilities

• Own and grow a portfolio of existing customers, with a focus on multi-entity accounts and expanding adoption of the company’s solutions.
• Collaborate with Customer Success Managers to develop and execute strategic account plans that drive customer outcomes.
• Engage with finance, accounting, and IT executives, as well as stakeholders in PE-backed accounts, to understand their transformation goals.
• Lead the commercial process within accounts, including opportunity identification, qualification, and negotiation.
• Serve as the primary contact for all sales-related activities, ensuring a seamless customer experience.
• Track and forecast pipeline activities, providing reliable updates to management.
• Collaborate cross-functionally with various teams to leverage expertise for each opportunity.

Skills

Strategic accounts

B2B SaaS sales

Negotiation

Cross-functional collaboration

Executive stakeholder management

CRM (Salesforce)

Presentation skills

Tools

Salesforce

Microsoft Office

Job description

For our client, we are seeking a Customer Account Manager, Strategic Accounts to join the team of a leader in the Information Technology space.

This role will focus on expanding relationships across a portfolio of strategic customers, with particular attention to complex, multi-entity accounts. You will partner closely with internal specialists and cross-functional teams to drive account growth, support customer outcomes, and manage the commercial process from opportunity identification through negotiation. The position calls for strong executive presence and a consultative approach when engaging finance, accounting, IT, and operations stakeholders.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $125,000 – $145,000 annually

Responsibilities

• Own and grow a portfolio of existing customers, with a focus on multi-entity accounts and expanding adoption of the company’s solutions.
• Collaborate with Customer Success Managers to develop and execute strategic account plans that drive customer outcomes.
• Engage with finance, accounting, and IT executives, as well as stakeholders in PE-backed accounts, to understand their transformation goals.
• Lead the commercial process within accounts, including opportunity identification, qualification, and negotiation.
• Serve as the primary contact for all sales-related activities, ensuring a seamless customer experience.
• Track and forecast pipeline activities, providing reliable updates to management.
• Collaborate cross-functionally with various teams to leverage expertise for each opportunity.

Qualifications

• 7+ years of B2B SaaS sales experience, particularly with complex, multi-entity or PE-backed accounts.
• Proven track record in managing and growing existing accounts with a focus on relationship building.
• Strong communication, negotiation, and presentation skills to effectively articulate value propositions.
• Ability to close complex mid-market deals independently, without executive sponsorship.
• Experience with sales quotas, particularly in deals averaging $50K+.
• Proficiency in CRM software, such as Salesforce, and Microsoft Office, with experience in sales engagement platforms.

Benefits

• Remote work flexibility.
• Support from a dedicated team including CSMs, Product Experts, and Solution Consultants.
• Opportunities for professional growth in a rapidly evolving fintech environment.
• Engagement with high-level stakeholders in finance and operations.
• A chance to make a significant impact on customer success and company growth.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.