Account Manager (Arvig Answering Solutions) - Fargo, ND

Socket.dev; Fargo (ND); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage

401(k) + ESOP

Paid time off

Career growth

Free internet at primary residence

Job summary

Arvig Account Manager role in Fargo, ND requires delivering professional client support, programming and maintaining account software, and performing routine system maintenance. You will train clients on scheduling software, manage scheduling, and handle reports while participating in after-hours on-call rotation as needed.

The ideal candidate has call center experience, strong communication skills, and proficiency with Microsoft Office and Infinity System.

Qualifications

• Minimum a high school diploma or equivalent required.
• Experience in call center operations is essential.
• Strong customer service, organizational and communication skills.

Responsibilities

• Provide professional support to new and existing clients to ensure satisfaction and meet expectations.
• Consult with clients and internal sales teams to program, test, and maintain account software.
• Perform routine system maintenance, handle scheduling and reports, and troubleshoot concerns independently.
• Proactively connect with existing accounts to implement changes and train on scheduling software.
• Occasionally take after-hours on-call rotation as needed.

Skills

Call center experience

Infinity System

MS Office (Word & Excel)

Customer service

Organizational skills

Professional communication

Multitasking

Education

High school diploma

Tools

Infinity System

Job description

Account Manager

$ 22.73/hr. - $ 25.14/hr.

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficient, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

As an Account Manager for Arvig Answering Solutions, you will provide professional support to new and existing clients to ensure overall satisfaction and meet or exceed expectations. You will consult directly with clients and internal sales teams to program, test, and maintain account software, perform routine system maintenance, handle scheduling and reports, and troubleshoot client concerns independently. Additionally, you will proactively connect with existing accounts to implement changes, train clients on scheduling software, and take call volume or participate in an after-hours on-call rotation as needed

What You'll Bring

• Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
• High school diploma or equivalent
• 2 years of call center experience with a strong understanding of call center operations
• Strong working knowledge of the Infinity System
• Excellent customer service, organizational, and professional communication skills
• Proficiency in Microsoft Office, particularly Word and Excel
• Ability to multitask, prioritize across multiple demands, and maintain strong detail orientation and reliability

Bonus points if you have:

• A 2-year associate degree
• 3 years of demonstrated sales experience

Your Schedule

The work hours are Monday through Friday, 8AM-4:30PM

Experience the Benefits of a Career with Arvig

At Arvig, we offer more than just a job -we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.

• Competitive Pay; Start with a strong, competitive salary that reflects market standards, with opportunities for increases based on your performance and contributions
• Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) -because your success is our success
• Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
• Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because connected matters

At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!

Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

As a family - and employee - owned business, we rely on the uniquebackgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees regardless ofrace, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, status with regard to public assistance, or membership or activity in a local human rights commission. Arvig Enterprises, Inc. is proud to be an equal employment opportunity employer providing a drug-free workplace.