Account Manager and Deficiency Sales

Western States Fire Protection; Idaho Falls (ID); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid Time Off (PTO)

Tuition reimbursement

Annual discretionary bonus

Job summary

A leading fire protection company in Idaho Falls is seeking an Account Manager for the Deficiency Sales role. The ideal candidate must excel in customer relationship management, possess solid communication skills, and have experience in scheduling and account management. This full-time position offers a competitive salary of $58,000.00–$63,000.00 and various employee benefits including health insurance and 401(k) matching.

Qualifications

• 2 years’ account management experience required.
• Critical thinking and problem-solving capabilities a plus.
• Willing to pass a post-offer drug screen test.

Responsibilities

• Work with new and existing customers to maintain excellent customer satisfaction.
• Manage job billings and collections.
• Constant communication via phone with customers.

Skills

Excellent communication skills

Basic accounting knowledge

Scheduling experience

Fire protection experience

Problem-solving capabilities

Positive attitude

Tools

Business software applications

Job description

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3-D Fire Protection is a subsidiary of Western States Fire Protection (WSFP). WSFP and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.

Protecting lives and property since 1985, WSFP and its subsidiaries specializes in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.

What We Offer

• Health, Life, Dental and Vision Insurance
• Employee Assistant Program
• Flex Spending (FSA) (Cafeteria Plan) and HSA
• 401(k) Plan – Matching up to 3%
• Employee Stock Purchase Plan
• Profit Sharing Plan
• Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave
• Paid Holidays
• Tuition Reimbursement
• Annual Discretionary Bonus
• Employer paid Life Insurance
• Gym membership reimbursement
  
  

Account Manager (Deficiency Sales)

The Account Manager (Deficiency Sales) is responsible for the overall success of customer relationships and completion of work. Initiating and conducting the job functions as required while providing excellent customer service to both internal and external customers. They will assist customers in a fast-paced environment with scheduling, reporting, pricing, coordination and completion of service and inspection work.

Job Responsibilities

• Work with new and existing customers to maintain excellent customer satisfaction.
• Complete the setup, scheduling, and collections of new jobs/projects
• Work with Customers and Inner Office Staff to keep projects moving forward
• Constant communication via phone with customers
• Coordinate different scopes of deficiencies with your customer and internal sales team
• Responsible for data and budget entry as needed
• Manage job billings and collections
• Submit reports to AHJ’s and cities as required per customer
• Arrange and maintain various types of records including job files
• Assist in completing special reporting and licensing requirements as required per customer
• Complete special projects as required
• Accomplish responsibilities as required using business software as approved by WSFP
• Offer suggestions and solutions on improving efficiency of general office procedures
• Build bridges with customers to improve retention and open new doors
• Develop sales abilities to begin reaching new customers
  
  

Job Qualifications

• Excellent communication skills required, both verbal and written
• Basic accounting, and 2 years’ account management experience required
• Scheduling experience required
• Fire protection experience a plus (Alarm, Kitchen Hood, Sprinkler, Extinguisher)
• Excellent computer skills with working knowledge of business software applications
• Possess effective and good communication skills, both written and verbal, is vital
• Able to function and thrive in a fast-paced environment
• Critical thinking and problem-solving capabilities a plus
• Puts forth a courteous, friendly, helpful attitude at all times
• Willing to pass a post-offer drug screen test and background check
  
  

All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.

VEVRAA Federal Contractor

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Construction

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