Mid-Market Account Executive, Americas

Logoslabs; San Francisco (CA); On-site; USD 171,000 - 209,000; Full time

Benefits offered by this job

Medical coverage for you and family

Parental leave 16 weeks

Unlimited PTO

Remote work stipends

Dev budget

Job summary

Customer.io is expanding its sales team in the United States with mid‑market Account Executives. You will own the full sales cycle from prospecting to close, targeting mid‑market accounts and leveraging MEDDPICC or similar frameworks to drive deals under $50k ACV. Expect collaborative cross‑functional engagement with SDR, Success and Support teams.

We offer a transparent compensation package with strong 190k OTE USD, comprehensive benefits, and growth opportunities in a fast‑growing SaaS company.

Qualifications

• 2+ years of full-cycle B2B SaaS or MarTech sales experience.
• Experience handling mid-market accounts.
• Located in UK, Ireland or the Americas (Americas includes USA).
• Experience with MEDDPICC or similar framework for consultative selling.
• Strong written and verbal communication skills.

Responsibilities

• Pipeline development and management.
• Full-cycle sales from prospecting to close.
• Discovery to understand customer needs and position solutions.
• Collaborate with SDR, Customer Success and Technical Support for smooth hand-off.
• Track and report on sales metrics and targets.
• High-volume prospecting and managing deals under $50,000 ACV.

Skills

Mid-Market

B2B SaaS

MarTech

MEDDPICC

Prospecting

Discovery

Job description

Hello, I’m Steve, Director of Sales at Customer.io! We're expanding our sales team in the United States and seeking motivated and successful Account Executives at the Mid-Market level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Responsibilities:

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.

• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.

• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.

• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.

• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision‑making.

Qualifications:

• Experience: 2+ years of experience in full‑cycle B2B SaaS or MarTech sales, handling mid‑market accounts

• Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.

• B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech

• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.

• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.

• Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition

• Deal Focus: Primarily handles mid‑market accounts with shorter sales cycles and lower ACV deals

• Support: Works closely with our SDR team for lead generation, with a balance between inbound and self‑sourced opportunities

• Responsibilities:

  • Engage in high‑volume prospecting, cold and warm outreach

  • Manage the full sales cycle for deals typically under $50,000 ACV

  • Drive growth within mid‑sized clients, nurturing relationships and uncovering business needs

Compensation & Benefits

We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well‑being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with Recruiter

2. 45-minute video call with Manager

3. 45-minute video call with Bar Raiser

4. 60-minute Case Study and Discovery Call w/ the Hiring Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre‑employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias‑free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [e-mail].

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!