Account Manager (AM) – Managed IT & Cybersecurity

POINT Consultants; New York (NY); Hybrid; USD 110,000 - 125,000; Full time

Job summary

POINT Consultants in New York City is seeking an Account Manager to enhance client relationships in Managed IT and Cybersecurity. The ideal candidate will have over 3 years of experience in account management, focusing on client success and retention.

This hybrid role involves collaboration with Sales, Finance, and Operations teams to ensure seamless client engagement and growth opportunities. Compensation ranges between $110,000 and $125,000 based on experience.

Qualifications

• 3+ years of experience in account management or customer success.
• Proven track record of retaining and growing client portfolios.
• Strong communication and negotiation skills for executive-level discussions.

Responsibilities

• Retain and grow relationships with assigned clients.
• Identify and develop expansion opportunities within existing accounts.
• Conduct regular Technology Business Reviews to assess client health.

Skills

Account management

Customer success

Communication skills

Negotiation skills

CRM software proficiency

Experience with cloud technologies

Education

Sales and technical certifications

Tools

Google Workspace

Slack

Zoom

Job description

Account Manager (AM) – Managed IT & Cybersecurity

Location: New York City, NY (Hybrid / Local Travel Required)

Company: Point

Type: Full-Time

Compensation: $110 - $125K based on experience

Reports To: Sales Manager

About Point

Point is a fast-growing Managed Service Provider (MSP) delivering managed IT and Cybersecurity solutions to small and mid-sized businesses. We help organizations operate securely, efficiently, and confidently by serving as their trusted IT partner.

Our clients rely on us not just for technical support, but for strategic guidance that protects their business and enables growth.

We’re expanding our sales team and seeking a disciplined, motivated Account Manager to own and grow our existing client base, deepening partnerships, identifying expansion opportunities, and ensuring every client experiences the full value of working with Point.

The Role

As an Account Manager, your primary responsibility is to retain, grow, and strengthen relationships with an assigned portfolio of active Point clients. You sit at the center of the client experience, serving as their trusted advisor, their internal advocate, and the person who ensures their IT investment is always aligned to their business goals.

This role is ideal for someone who combines genuine curiosity about client businesses with the commercial instinct to identify and close expansion opportunities, whether that’s a new project, an expanded service scope, or an upsell to a more comprehensive solution.

You will work closely with our Sales, Finance, and Operations teams to ensure a seamless client journey from onboarding through long‑term partnership.

What You’ll Do

Client Relationship Ownership

• Serve as the primary point of contact for client escalations, driving timely and effective resolution.
• Conduct regular Technology Business Reviews (TBRs) to assess client health, review SaaS licensing for clients, and make recommendations based on findings.
• Proactively identify risks to retention and take action before issues escalated.
• Maintain deep familiarity with each client's environment, business objectives, and key stakeholders.

Revenue Expansion

• Identify and develop expansion opportunities within existing accounts (e.g. projects, upgraded equipment, and adjacent solutions).
• Present proposals for IT initiatives aligned to client goals and annual budgets.
• Review SaaS licensing on a bi‑annual basis and make optimization recommendations.
• Collaborate with Account Executives and BDRs to surface referral opportunities from satisfied clients.

Client Success & Advocacy

• Own client escalations from intake through resolution, coordinating cross‑functional teams as needed.
• Stay up to date on industry trends, specifically with regard to identity and device management.
• Keep clients informed of their Information Security posture and proactively communicate relevant developments.
• Prepare and present annual IT budgets aligned to client business goals.
• Ensure client environments are positioned to support their business goals and growth.

Process & CRM Discipline

• Maintain accurate and up‑to‑date records of sales activities, opportunities, and relationship health in CRM. Report on sales performance as needed.
• Keep internal teams informed on account status, risks, and expansion signals.
• Follow structured account management processes to ensure consistency across the portfolio.
• Work with clients to ensure invoices are resolved in a timely manner.

What Success Looks Like

• High client retention rates across your portfolio.
• Consistent expansion of revenue from existing accounts.
• Clients who view Point as a strategic partner, not just a vendor.
• Accurate, up‑to‑date CRM records and reliable account health reporting.
• Strong internal reputation as a cross‑functional collaborator who gets things done.

Credentials

Account Managers are expected to earn or maintain sales and technical credentials aligned to Point's solutions strategy. Certifications are reviewed annually with your manager.

Examples of appropriate certifications include:

• AWS Certified Cloud Practitioner
• AWS Certified AI Practitioner
• CC – Certified in Cybersecurity

Required Experience

• 3+ years of experience in account management, customer success, or a client‑facing sales role.
• Proven track record of retaining and growing a client portfolio.
• Strong communication and negotiation skills. Comfortable in executive‑level conversations.
• Experience managing long‑term client relationships, with complex buying cycles typically lasting a year or more.
• Proficiency in CRM software, Google Workspace, Slack, and Zoom.
• Broad understanding of cloud technologies, security principles, modern authentication and authorization protocols, basic networking, and device management.
• Ability to work independently, manage time effectively, and juggle multiple accounts.

Preferred Experience

• Previous experience working at an IT Service Provider.
• Genuinely curious about how your clients' businesses work.
• Comfortable operating in ambiguity and adapting as priorities shift.
• Interpersonal effectiveness. You build real trust, not just rapport.
• Detail‑oriented and disciplined with follow‑through.
• Willing to go beyond core business hours when a client needs you.

Career Growth Opportunities

This role is a cornerstone of Point's client success motion and offers meaningful earning potential tied directly to the growth of your portfolio. High‑performing Account Managers will have opportunities to expand their book of business, take on team leadership responsibilities, and grow into senior account or sales leadership roles as the company scales.