Senior Account Manager

F3 Design; Bloomington (IN); On-site; USD 77,000 - 85,000; Full time

Job summary

F3 Design is looking for a Senior Account Manager to oversee Tier 1 and Tier 2 accounts across its IT services, cloud solutions, and cybersecurity. This pivotal role focuses on retention and revenue growth, requiring a deep understanding of client businesses and proactive identification of expansion opportunities.

Successful candidates will need at least 3-5 years in account management or B2B sales, preferably in managed IT services or technology solutions. The position offers a competitive salary ranging from $77,000 to $85,000 per year, with opportunities for bonuses.

Qualifications

• 3 to 5 years of experience in account management, customer success, or B2B sales.
• Proven track record in hitting retention and upsell targets.
• Strong organizational skills to manage a portfolio effectively.

Responsibilities

• Serve as primary point of contact for Tier 1 and Tier 2 accounts.
• Develop account plans driving retention and upsell opportunities.
• Partner with vCIO/TAM for quarterly business reviews.

Skills

Account management experience

Customer success

B2B sales

Managed IT services knowledge

Cloud solutions understanding

Cybersecurity experience

CRM proficiency

Tools

HubSpot

Salesforce

ConnectWise

Job description

Senior Account Manager

Department: Professional Services

Employment Type: Full Time

Location: OneNet Global - Remote

Compensation: $77,000 - $85,000 / year

Description

The Senior Account Manager owns a portfolio of Tier 1 and Tier 2 accounts across OneNet Global’s managed IT services, cloud solutions, and cybersecurity offerings. This is a dual retention and revenue role — Senior AMs are expected to deeply understand each client’s business, proactively identify expansion opportunities, and deliver a consistently exceptional client experience. They partner closely with the vCIO/TAM on quarterly business reviews for strategic accounts and serve as a mentor and escalation resource for Account Managers on the team.

This role is part of a newly established Client Success department being built from the ground up under the Director of Client Success. There is genuine opportunity for a motivated person to shape how client success is done at OneNet Global.

This role offers a competitive base salary of $77,000.00 to $85,000.00 annually with OTE of $100,000.00 to $115,000.00.

Key Responsibilities

• Serve as primary point of contact for a portfolio of Tier 1 and Tier 2 accounts
• Develop and execute account plans that drive retention and identify upsell opportunities
• Partner with the vCIO/TAM to prepare and deliver quarterly business reviews (QBRs) for strategic accounts
• Proactively monitor account health indicators including support volume, contract dates, and relationship signals
• Own renewal conversations and negotiate contract expansions within approval thresholds
• Escalate technical issues appropriately and follow through to resolution
• Maintain accurate CRM records, activity logs, and account health scores in HubSpot
• Surface upsell and cross-sell opportunities and coordinate with Sales and the vCIO on larger opportunities
• Mentor Account Managers and provide guidance on complex account situations
• Represent the client voice internally — bring structured feedback to delivery, product, and leadership

Skills, Knowledge & Expertise

• 3 to 5 or more years in account management, customer success, or B2B sales — managed IT services, cloud solutions, cybersecurity, or technology services strongly preferred
• Proven track record of hitting retention and upsell targets — be ready to share specific numbers
• Comfortable leading conversations with business owners, operations leaders, and C-suite contact
• Strong organizational skills and ability to manage a meaningful portfolio without things falling through the cracks
• Working knowledge of managed IT infrastructure, cloud services, or cybersecurity solutions
• CRM proficiency required — HubSpot, Salesforce, ConnectWise, or similar
• Experience with PSA tools (ConnectWise, Autotask) is a plus but not required