Account Manager

City Wide Facility Solutions; West Milwaukee (WI); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Base salary with commissions

Vehicle reimbursement

Company laptop and iPhone

Health/Dental/Vision insurance

401k with company match

Paid time off + holidays

Job summary

City Wide Facility Solutions seeks a Facility Solutions Manager to lead service delivery for an assigned client, building strong relationships and tailoring service strategies to contract needs.

The ideal candidate will bring 1–2 years in facility management, client management, and business development, with strong communication skills and travel ability. Requires reliability, CRM familiarity, and a degree is preferred. Salary includes base pay plus uncapped commissions and benefits.

Qualifications

• 1–2 years of experience in facility management or related field.
• Proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Bachelor’s degree in a relevant discipline is preferred.
• Ability to travel to client locations; reliable transportation required.
• Detail oriented with problem solving and client relations focus.

Responsibilities

• Manage assigned client accounts to ensure retention and growth.
• Nurture relationships with contractors and suppliers for quality and compliance.
• Carry out regular assessments and quality checks and address issues.
• Utilize CRM to monitor client interactions and service effectiveness.
• Guide operational teams and implement training and development.
• Collaborate with internal teams to resolve challenges and execute solutions.
• Track client satisfaction metrics and prepare management reports.

Skills

Client management

Business development

Communication skills

Multi-tasking

Travel readiness

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top-notch service, exceptional quality, and ultimate satisfaction.

The Facility Solutions Manager will take charge of all facets of an assigned client’s facility services. This includes building strong relationships, pinpointing needs, crafting tailored service strategies, and ensuring strict adherence to all contract specifications. The ideal candidate will demonstrate outstanding leadership skills and a steadfast client-centric approach, consistently meeting or surpassing our clients’ expectations.

The role of the Facility Solutions Manager encompasses, but isn’t limited to:

• Managing client accounts to ensure retention and growth through outstanding service delivery.
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
• Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
• Working alongside internal teams to resolve challenges and execute effective solutions.
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

The ideal candidate will possess the following qualifications:

• A minimum of 1-2 years of experience in facility management or a related field.
• A proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Bachelor’s degree in a relevant discipline is preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Ability to travel to client locations as needed; reliable transportation is required.

This position requires a candidate who is detail-oriented, possesses exceptional problem-solving skills, and is committed to fostering positive client relations.

• Base salary $50,000
• Uncapped commissions with first year earnings $110,000 plus.
• Protected territory
• Expense/entertainment account
• Vehicle reimbursement
• Mentorship by company leadership
• Annual Circle of Excellence Club trips for top performers
• Company issued laptop and iPhone
• Paid time off (in addition to 9 paid holidays)
• 401k - 4% company match
• Health/Dental/Vision insurance