Account Manager

City Wide; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off

Job summary

City Wide in Houston, Texas is looking for a Facility Solutions Manager to oversee multiple client accounts, ensuring high satisfaction and operational excellence. This role requires a proactive approach and 3+ years of experience in facility management. The position offers competitive salary including commission, comprehensive benefits, and opportunities for professional growth. Join a supportive team culture dedicated to client success and your career development.

Qualifications

• 3+ years' experience in facility management, operations, or building services.
• Expertise in Microsoft Office and comfortable with database technology.
• Detail-oriented and proactive in relationship building.

Responsibilities

• Manage day-to-day operations for multiple client accounts.
• Customize service strategies that exceed expectations.
• Conduct site walkthroughs to ensure standards are met.

Skills

Facility management experience

Client relationship building

Communication skills

Detail-oriented

Proactive approach

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office

CRM technology

Job description

Are you ready to take ownership of client partnerships and drive performance in facility management?

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment.

What You’ll Do

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Why City Wide

• Competitive salary, benefits, and growth potential.
• Dynamic, supportive team culture focused on excellence and client impact.
• Opportunities for advancement and professional development.
• Make a real difference for clients, contractors, and your career.

You’ll Succeed Here If

• You have 3+ years’ experience in facility management, operations, or building services.
• You’re detail-oriented, proactive, and confident in building relationships.
• You communicate clearly—verbally and in writing—with clients and teams.
• Expert in Microsoft Office and comfortable with database/CRM technology.
• You hold a high school diploma (Bachelor’s degree preferred).
• You have reliable transportation for on-site visits.

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

City Wide is an Equal Opportunity Employer