Account Manager

City Wide Facility Solutions; Washington (District of Columbia); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Base salary 67,500–75,000 USD

Uncapped bonus potential

Health insurance

Life insurance

401k + match

8 paid holidays

Mileage reimbursement

Company equipment

Job summary

City Wide Facility Solutions is seeking a skilled Facility Solutions Manager to oversee services for a designated client, ensuring top-tier delivery, strong relationships, and adherence to contract specs. You will lead cross-functional teams, optimize operations, and drive client satisfaction in a fast-paced environment.

This role requires 1–2 years in facility management, excellent communication, and proven ability to manage multiple priorities while traveling to client sites.

Qualifications

• 1–2 years of experience in facility management or related field.
• Bachelor's degree preferred.
• Proven track record in client management and business development.
• Strong written and verbal communication skills.

Responsibilities

• Managing client accounts to ensure retention and growth through outstanding service delivery.
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
• Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
• Working alongside internal teams to resolve challenges and execute effective solutions.
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

Skills

Client management

Relationship building

Communication skills

Business development

Travel readiness

MS Office

CRM systems

Education

Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

Job Description

City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top-notch service, exceptional quality, and ultimate satisfaction.

The Facility Solutions Manager will take charge of all facets of an assigned client’s facility services. This includes building strong relationships, pinpointing needs, crafting tailored service strategies, and ensuring strict adherence to all contract specifications. The ideal candidate will demonstrate outstanding leadership skills and a steadfast client-centric approach, consistently meeting or surpassing our clients' expectations.

Responsibilities

• Managing client accounts to ensure retention and growth through outstanding service delivery.
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
• Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
• Working alongside internal teams to resolve challenges and execute effective solutions.
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

Requirements

• A minimum of 1-2 years of experience in facility management or a related field.
• A proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Bachelor’s degree in a relevant discipline is preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Ability to travel to client locations as needed; reliable transportation is required.

Benefits

• Base Salary $67,500 - $75,000 - Total Compensation Year 1 - $90,000 - $115,000 based on performance.
• Uncapped Bonus and Commissions Potential
• Dental, medical and vision insurance
• Life insurance paid by company
• 401k + 4% match by company
• 8 paid Holidays
• Designated Territory
• Mileage reimbursement
• Company issued equipment (cellphone, laptop, and tablet)

This position requires a candidate who is detail-oriented, possesses exceptional problem-solving skills, and is committed to fostering positive client relations.