Account Manager

Portco-Packaging; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Disability insurance

Life insurance

Paid holidays

PTO accrual from day one

Job summary

Portco Packaging is seeking an Account Manager to be the primary liaison among customers, the sales team, production, and internal departments in Woodland, WA. You will support communication, order fulfillment, customer retention, and issue resolution.

Join a role that emphasizes teamwork, growth, and a strong customer-centric approach, with on-site collaboration and a focus on integrity and accountability.

Qualifications

• 2+ years of customer service/account manager experience.
• Excellent communication skills.
• High school diploma or equivalent.

Responsibilities

• Develop and maintain strong relationships with customers.
• Identify additional opportunities and coordinate with sales; collaborate with team to ensure consistent service.
• Collaborate with sales, production, and scheduling to ensure proper art and timely deliveries.
• Organize and maintain data for client artwork, items, inventory, pricing, and compliance.
• Support customers through pricing, proposals, shipping and billing; participate in NPSS process.

Skills

Customer relationships

Customer service

Time management

Problem solving

Organization

Multitasking

Education

High school diploma

Tools

MS Office

Job description

Description

Join Portco Packaging in creating an opportunity to THRIVE together!

In the role of Account Manager, you will be the direct liaison between customers, the sales team, production, and internal departments, supporting clear communication, order fulfillment, customer retention, and issue resolution.

Team innovations to encourage personal growth, professional development, and fun!

Hands-on training provided to kick start your career!

Relationships, rewards, and recognition!

Inspirational core values of Integrity, Engagement, Accountability and Compassion!

Vital benefits to keep you healthy and enjoying a good work-life balance!

Endless potential for growth!

Are you ready to THRIVE together? If so, Portco Packaging has a great opportunity for you!

Who is Portco?

This is a full-time on-site position located in Woodland, WA. Benefits include medical, dental, and vision, short- and long-term disability, life insurance, 7 paid holidays (after 90 days of service), and generous PTO accruals from day one!

Requirements

Duties and Responsibilities (but not limited to):

• Develop and maintain strong relationships with customers;
• Identify additional opportunities for current customers and partner with the sales team; Coordinate with team members to ensure consistent service;
• Collaborate with sales, production, and scheduling,
• Collaborate as needed to ensure proper art;
• Organize, enter, and maintain data regarding client artwork, items, raw goods, finished goods, inventory, compliance, pricing, and other relevant information;
• Attend customer visits and department/company meetings as required;
• Participate in the CAPA team process for corrective and preventive action;
• Support customers through pricing, proposals, shipping/receiving, and billing;
• Participate in the NPSS (New Product Specification/New Part Approval) process;
• Support other account managers and the sales team as needed.
• Additional duties as assigned.

Competencies:

• Ability to communicate effectively;
• Ability to manage time and meet deadlines;
• Ability to problem solve proactively;
• Ability to create strong relationships;
• Understand and use basic office equipment;
• Strong organizational, project management, and multitasking skills.

Requirements:

• High school diploma or equivalent;
• 2+ years of customer service/account manager experience;
• Excellent communication skills.

Are you ready to THRIVE? Are you ready for a career? To be part of a community? To live and work with a focus on integrity, engagement, accountability, and compassion?

Portco Packaging participates in E-Verify. If hired, Portco Packaging will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.