Account Manager

Ladders; United States; À distance; USD 115 000 - 213 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement savings plan with company 

Paid time off

Company-paid holidays

Life insurance

Disability coverage

Employee assistance programs

Well-being initiatives

Flexible spending accounts

Résumé du poste

Ladders is seeking an Account Manager for a client in the Aerospace & Defense sector. The role centers on revenue growth, renewals, and long-term account health, managing complex sales cycles, onboarding, and ensuring a high-quality customer experience.

Based in the US, this remote position requires collaboration with internal teams and travel up to 30% domestically. A strong data-driven approach and consultative selling mindset are essential to success.

Qualifications

• 8-10 years of customer-facing experience in Financial Institutions or FinTech.
• Strong knowledge of payment cards and personalization processes.
• Excellent customer service and crisis management skills.
• Proven ability to influence decisions with data.
• Consultative mindset with solid organizational skills.
• Experience with SaaS solutions and enterprise sales to financial clients.
• Willingness to travel domestically up to 30% of the time.

Responsabilités

• Manage and grow relationships with key customers to optimize revenue.
• Lead onboarding and conflict resolution to improve the customer experience.
• Collaborate with internal teams to support onboarding and project delivery.
• Develop tailored pitches addressing customer needs and pain points.
• Lead complex sales cycles from qualification to contract negotiation.
• Execute strategic account plans to hit quarterly and annual targets.
• Conduct health checks and lead renewal negotiations.

Connaissances

Customer-facing experience

Data-driven decision making

SaaS sales

Enterprise sales

FinTech knowledge

Description du poste

For our client, we are seeking a Account Manager to join the team of a leader in the Aerospace & Defense space. This role will own key customer relationships within a highly regulated, security-sensitive environment, with a strong focus on revenue growth, renewals, and long-term account health. The Account Manager will partner closely with internal teams to support onboarding, resolve issues, and deliver a high-quality customer experience. Success in this position will depend on navigating complex sales cycles, influencing stakeholders with data, and managing strategic accounts tied to financial and payment-related solutions.

Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $114,792 – $213,018 annually.

Responsibilities

• Manage and grow relationships with key customers to support revenue optimization
• Lead onboarding and conflict resolution to enhance the customer experience
• Collaborate with internal teams to support customer onboarding and project completion
• Develop tailored pitches that address customer needs and pain points
• Lead complex sales cycles from lead qualification through contract negotiation
• Execute strategic account plans to meet quarterly and annual business targets
• Conduct account health checks and lead renewal negotiations

Qualifications

• 8-10 years of experience in customer-facing roles within Financial Institutions or FinTech
• Strong knowledge of payment cards and personalization processes
• Exceptional customer service and crisis management skills
• Proven ability to influence decision‑making with data
• Demonstrated consultative mindset with strong organizational skills
• Experience with SaaS solutions and enterprise sales to financial clients
• Ability to travel domestically up to 30% of the time

Benefits

• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company contribution and match
• Generous paid time off and company-paid holidays
• Life insurance and disability coverage
• Employee assistance programs and well‑being initiatives
• Flexible spending accounts and various additional insurance options

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.