Strategic Account Manager

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K plan

Flexible Spending Account and HealthS

Accident benefits and life insurance

Disability benefits

Paid vacation and holidays

Benefits available from the 1st of the

Job summary

Ladders is seeking a Strategic Account Manager for a remote US-based role. You will be the trusted contact for aerospace and defense accounts, aligning customer needs with cross-functional execution and driving growth.

Collaborate with Sales, Engineering, and Operations to advance programs, nurture relationships, and translate requirements into actionable strategies. This position offers a competitive salary and comprehensive benefits.

Qualifications

• Bachelor's degree in business, engineering, or related field.
• 5+ years in program or strategic account management.
• Knowledge of PCB/microelectronics industry.
• U.S. Citizenship or Permanent Residency due to ITAR.

Responsibilities

• Serve as primary contact for aerospace and defense strategic accounts.
• Build and sustain relationships with key customer contacts.
• Identify mission requirements and growth opportunities.
• Lead cross-functional teams for new product introductions.
• Translate customer needs into actionable strategies.
• Monitor program execution across sites and ensure on-time delivery.
• Collaborate with Sales and Engineering to maintain visibility into customer activities.
• Participate in customer meetings and industry events.

Skills

Account management

Program management

Aerospace & defense

Relationship building

CRM tools

Proposal management

Communication skills

Education

Bachelor's degree in Business, Engineering, or related field

Tools

CRM systems

MS Office

Job description

For our client, we are seeking a Strategic Account Manager to join the team of a leader in the Information Technology space.

This role will serve as a trusted point of contact for strategic aerospace and defense accounts, helping align customer needs with cross-functional execution and long-term growth. You will partner closely with Sales, Engineering, and operations teams to advance key programs, strengthen customer relationships, and support new business opportunities. The position requires a balance of relationship management, program coordination, and commercial insight to drive customer satisfaction and business results.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Serve as the primary contact for strategic aerospace and defense accounts, ensuring clear communication and customer satisfaction
• Establish and maintain relationships with key customer contacts
• Engage with customers to identify mission requirements and growth opportunities
• Develop a pipeline of strategic account opportunities aligned with the company’s aerospace and defense strategy
• Lead cross-functional teams for new product and program introductions
• Translate customer needs into actionable business strategies
• Oversee program execution across multiple sites, ensuring timely completion
• Identify and resolve barriers impacting customer satisfaction and business growth
• Monitor customer performance metrics and coordinate improvement actions
• Collaborate with Sales and Engineering to maintain visibility into customer activities
• Participate in customer meetings and industry events as needed

Qualifications

• Bachelor's degree in Business, Engineering, or a related field
• 5+ years of experience in program management or strategic account management, preferably in aerospace and defense
• Strong understanding of the PCB/microelectronics industry and aerospace and defense customer needs
• Proven relationship-building skills with aerospace and defense customers
• Excellent communication, negotiation, and interpersonal skills
• Ability to manage multiple programs simultaneously
• Proficiency in Microsoft Office and CRM tools; experience with proposal management preferred
• U.S. Citizenship or Permanent Residency required due to ITAR regulations

Benefits

• Medical, dental, and vision insurance
• 401K plan
• Flexible Spending Account and Health Savings Account
• Accident benefits and life insurance
• Disability benefits
• Paid vacation and holidays
• Benefits available from the 1st of the month following hire

Our client is an equal opportunity employer.

We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.