Account Manager

VSP Vision Care; United States; On-site; USD 59,000 - 92,000; Full time

Job summary

VSP Vision is seeking an Account Manager to oversee a portfolio of client business, advising on service and operations, and collaborating with partners to drive growth and retention. You will foster strong client relationships and lead initiatives across programs and services.

You will develop relationships with clients, brokers, and consultants, serve as the primary service contact, and drive program adoption while ensuring compliance and timely reporting in a fast-paced environment.

Qualifications

• College degree or equivalent experience.
• 2+ years of account management or client service experience.
• Strong interpersonal and communication skills with ability to influence partners.
• Experience participating in client-related project teams.
• Ability to manage multiple concurrent account implementations and requests.

Responsibilities

• Advise on client service and operations issues and develop efficient processes.
• Build relationships with clients, partners, brokers, and consultants.
• Serve as primary service contact to maintain satisfaction and retention.
• Market the value of programs, products, and services to drive adoption.
• Collaborate with Market Directors to develop account plans.
• Understand compliance items applicable to the client base.
• Participate in key client meetings (in-person or virtual).
• Manage implementation processes to meet requirements and performance standards.
• Coordinate with internal and external partners on custom requirements.
• Oversee contracts, compliance, and related activities.
• Communicate strategies and distribute collateral to clients and members.
• Compile and distribute reports; interpret reporting requirements.
• Monitor clients to identify issues and drive solutions.

Skills

Account management

Client relationship

Communication skills

Project coordination

Strategic planning

Agile environment

Education

Bachelor's degree in Business Administration or related field

Job description

Job Responsibilities

• Manage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.
• Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings
• Function as primary service contact to achieve and maintain high satisfaction levels and client retention
• Market the value of programs, products, and services to gain adoption within each account
• Facilitate client-related marketing initiatives
• In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies
• Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base
• Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client
• Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards
• Work with internal and external business partners to address custom client requirements
• Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
• Collaboratively manage client and member communication strategies and collateral deployment
• Responsible for report compilation and distribution
• Interpret reporting requirements and successfully position those reports to clients
• Proactively monitor clients to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed

Job Specifications

Typically Has The Following Skills Or Abilities

• College degree in Business Administration or related field, or equivalent experience
• 2+ years of account management experience and/or client service experience
• Effective interpersonal and communication skills with ability to influence internal and external business partners
• Experience participating in client-related project teams
• Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
• Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
• Proven ability to adapt to change quickly and work effectively within an agile environment
• Proven problem identification and solving capabilities
• Knowledge of insurance platform technologies
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Salary Ranges: $58,656.00 - $92,328.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSPVision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to following Information Security and Privacy Policies.