Account Manager

Assurant; Cleveland (OH); Remote; USD 56,000 - 94,000; Full time

Benefits offered by this job

WFH for US-based employees

Benefits day one

401(k) matching up to 6%

Career development opportunities

Broad exposure across Lending Sol.

Job summary

Assurant is hiring an Account Manager for lender-placed insurance clients. This fully remote role serves U.S.-based clients, coordinating deliverables, meetings, and audits while maintaining strong client relationships.

Requires a bachelor's degree or equivalent and 3+ years in financial services or related fields. Travel is limited; pay range is shown with benefits starting day one.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance and manage multiple needs, deliverables, and competing priorities while meeting deadlines and maintaining strong follow-through.

Responsibilities

• Support the day-to-day relationship and delivery for assigned lender-placed insurance clients, representing client needs while balancing Assurant's responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow-through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or next steps.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and improvements.

Skills

Relationship building

Work coordination

Organization

Professional presentation

Data analysis

Education

Bachelor's degree or equivalent

3+ years experience in mortgage loan servicing/financial services/insurance

Job description

Overview Of Position

Are you energized by bringing structure to complex client work, turning data into practical recommendations, and making sure important commitments reach the finish line? Join Assurant as an Account Manager supporting lender-placed insurance clients. You'll partner closely with experienced Account Executives and teams across Operations, Business Relationship Management, projects, claims, underwriting, customer care, and other areas to keep client priorities visible, organized, and moving forward. This role is a strong fit for someone who enjoys both relationship building and hands‑on execution. You'll lead recurring client conversations, coordinate deliverables, monitor performance, support audits and business reviews, and help resolve concerns before they become recurring problems. You do not need prior lender-placed insurance experience to be successful. We're looking for someone with strong professional judgment, reliable follow-through, and the ability to learn a complex business while building trusted partnerships.

What makes us different?

• 100% work‑from‑home opportunity for U.S.-based employees.
• Day‑one benefits, generous paid time off, and holiday pay.
• 401(k) plan with Assurant matching 100% of employee contributions up to 6% of eligible pay.
• Broad exposure across Lending Solutions and multiple business functions, creating meaningful opportunities to learn and grow.
• Career‑development resources that may include internal courses, workshops, special projects, coaching, mentoring, tuition reimbursement, and professional enrichment opportunities.

What will be my duties and responsibilities in this job?

• Support the day‑to‑day relationship and delivery for assigned lender‑placed insurance clients, representing client needs while balancing Assurant's operational, contractual, regulatory, and business responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow‑through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or an agreed next step.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and recommend improvements to service, workflows, documentation, processes, or efficiencies.

What are the requirements needed for this position?

• Bachelor's degree, or equivalent professional experience.
• 3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance and manage multiple needs, deliverables, and competing priorities while meeting deadlines and maintaining strong follow‑through.

What other skills or experience would be helpful to have?

• Strong relationship building, work coordination, organization, and professional presentation skills.
• Ability to analyze client, customer, or operational data and translate findings into practical recommendations.
• What are the working conditions and physical requirements of this job?
• General office demands. This is a remote position that requires regular use of a computer, participation in video and telephone meetings, and the ability to manage detailed work across multiple systems and deadlines.

How much should I expect to travel?

This is a fully remote position, but there is limited travel expected up to 10%. Generally 3-4 times per year, with additional travel potentially possible based on client or business needs.

Pay Range

$56,200.00 - $94,100.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.