Account Manager

ECI Software Solutions; United States; Remote; USD 60,000 - 120,000; Full time

Job summary

ECI Software Solutions is seeking a sales professional to drive software solutions for manufacturing customers. You will manage the full sales cycle, from initial contact to contract closure, while building strong customer relationships and reducing churn.

The role requires outbound outreach, product knowledge, and the ability to engage via phone and online meetings. Strong CRM and communication skills are essential for success.

Qualifications

• Proven track record of success in B2B software sales.
• Experience selling to manufacturing customers is highly desirable.
• Strong communication and interpersonal skills for client engagement.
• Ability to build rapport and drive revenue growth.

Responsibilities

• Develop a strong understanding of ECI products and services and communicate value to customers.
• Cultivate relationships with existing customers and nurture accounts.
• Conduct outbound calls, emails, and virtual meetings to understand needs and present solutions.
• Collaborate with sales to identify opportunities and progress deals from contact to closure.
• Use a consultative selling approach to tailor solutions to client requirements.
• Manage full sales cycle including pipeline, negotiation, and contract closure.
• Provide exceptional customer service as the primary point of contact for inquiries.
• Maintain relationships to increase references and reduce churn.
• Log all outreach in Salesforce and generate activity reports.
• Meet monthly, quarterly, and annual sales targets per strategic plan.
• Maintain high-quality communication goals in line with plans.

Skills

Sales experience

CRM experience

Manufacturing knowledge

Communication skills

Tools

Salesforce

Microsoft Office

Job description

Career Opportunities with ECI Software Solutions

A great place to work.

Careers At ECI Software Solutions

Share with friends or Subscribe!

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Develop a strong understanding of ECI products and services, and communicate the value to the customer base effectively.
• Develop and nurture relationships with existing customers within your customer base.
• Conduct outbound calls, emails, and virtual meetings to engage with customers, understand their business needs, and present our software solutions effectively.
• Collaborate closely with the sales team to identify opportunities, qualify leads, and drive the sales process from initial contact to closure.
• Leverage a consultative selling approach to articulate the value proposition of our manufacturing software products and tailor solutions to meet client requirements.
• Manage the full sales cycle, including pipeline management, negotiation, and contract closure, while consistently meeting or exceeding sales targets.
• Provide exceptional customer service and serve as the primary point of contact for customer inquiries, ensuring prompt resolution of issues and inquiries.
• Have a strong working relationship with your customers to increase references, keep customers on maintenance and support contracts, and help mitigate Churn.
• Consistently log and record each-and-every outreach made, in Salesforce, producing regular activity reports.
• Consistently meet or exceed monthly, quarterly and yearly sales quota goals in accordance with the strategic plan.
• Meet daily, weekly, and monthly quality communication goals in accordance with the strategic plan.

Qualifications and Requirements

• Proven track record of success in sales, preferably within the software or technology industry.
• Experience selling to manufacturing customers and a solid understanding of manufacturing processes and challenges is highly desirable.
• Knowledge of manufacturing software is helpful but not required.
• Strong communication and interpersonal skills, with the ability to build rapport and engage effectively with clients.
• Results-oriented mindset with a passion for exceeding sales targets and driving revenue growth.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
• Sit for long periods of time.
• Speak for long periods of time, as most interaction takes place via phone and online meetings.
• Perform software demonstrations (online) which may require 1 to 2 hours meetings without breaks.