Account Manager

ECI Software Solutions, Inc.; Northern (KY); Hybrid; USD 70,000 - 120,000; Full time

Job summary

ECI Software Solutions, Inc. is seeking a results-driven sales professional focused on manufacturing software solutions. You will engage with manufacturing clients, demonstrate value, and drive opportunities from initial contact to close.

Join a collaborative team to expand the customer base, manage the full sales cycle, and achieve revenue targets while delivering exceptional service and post-sale support.

Qualifications

• Proven track record of success in sales, preferably within software or technology.
• Experience selling to manufacturing customers; strong understanding of manufacturing processes is desirable.
• Strong communication and interpersonal skills; ability to build rapport with clients.
• Proficient in CRM software (Salesforce) and Microsoft Office.

Responsibilities

• Develop a strong understanding of ECI products and communicate their value to customers.
• Develop and nurture relationships with existing customers within your base.
• Conduct outbound calls, emails, and virtual meetings to engage customers and present software solutions.
• Collaborate with the sales team to identify opportunities, qualify leads, and drive the sales process from initial contact to closure.
• Leverage consultative selling to tailor solutions and meet client requirements.
• Manage the full sales cycle including pipeline management, negotiation, and contract closure, aiming to meet/exceed targets.
• Provide exceptional customer service and act as the primary contact for inquiries.
• Maintain strong relationships to reduce churn and secure maintenance contracts.
• Log every outreach in Salesforce and produce regular activity reports.
• Meet monthly, quarterly, and yearly sales quotas and quality communication goals.

Skills

Sales experience

CRM proficiency

Manufacturing domain

Communication skills

Consultative selling

Pipeline management

Product demos

MS Office

Tools

Salesforce

Microsoft Office

Job description

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Develop a strong understanding of ECI products and services, and communicate the value to the customer base effectively.
• Develop and nurture relationships with existing customers within your customer base.
• Conduct outbound calls, emails, and virtual meetings to engage with customers, understand their business needs, and present our software solutions effectively.
• Collaborate closely with the sales team to identify opportunities, qualify leads, and drive the sales process from initial contact to closure.
• Leverage a consultative selling approach to articulate the value proposition of our manufacturing software products and tailor solutions to meet client requirements.
• Manage the full sales cycle, including pipeline management, negotiation, and contract closure, while consistently meeting or exceeding sales targets.
• Provide exceptional customer service and serve as the primary point of contact for customer inquiries, ensuring prompt resolution of issues and inquiries.
• Have a strong working relationship with your customers to increase references, keep customers on maintenance and support contracts, and help mitigate Churn.
• Consistently log and record each-and-every outreach made, in Salesforce, producing regular activity reports.
• Consistently meet or exceed monthly, quarterly and yearly sales quota goals in accordance with the strategic plan.
• Meet daily, weekly, and monthly quality communication goals in accordance with the strategic plan.

Qualifications and Requirements

• Proven track record of success in sales, preferably within the software or technology industry.
• Experience selling to manufacturing customers and a solid understanding of manufacturing processes and challenges is highly desirable.
• Knowledge of manufacturing software is helpful but not required.
• Strong communication and interpersonal skills, with the ability to build rapport and engage effectively with clients.
• Results-oriented mindset with a passion for exceeding sales targets and driving revenue growth.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
• Sit for long periods of time.
• Speak for long periods of time, as most interaction takes place via phone and online meetings.
• Perform software demonstrations (online) which may require 1 to 2 hours meetings without breaks.