Account Manager

XML International; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

XML International is seeking an experienced Account Manager to join our international team. You will manage a portfolio of client accounts, act as the main liaison between clients and internal teams, and identify opportunities for account growth across staffing, EOR, and payroll services.

The role emphasizes building long-term partnerships with HR, procurement and hiring managers, delivering tailored workforce solutions, and ensuring high levels of client satisfaction in a remote, LATAM-based

Qualifications

• Proven experience in Account Management, Key Account Management, or Client Relationship Management in staffing, recruitment, or EOR.
• Experience managing corporate or enterprise client accounts.
• Strong understanding of staffing services and international employment solutions.
• Proven track record in client retention and account growth.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work independently in a remote, international environment.
• Must be based in Latin America.

Responsibilities

• Manage a portfolio of international client accounts, acting as their primary point of contact.
• Build and maintain strong relationships with key stakeholders, HR teams, procurement departments, and hiring managers.
• Understand client business needs and provide tailored workforce solutions.
• Conduct regular client meetings, account reviews, and service performance discussions.
• Drive client satisfaction, retention, and long‑term partnerships.
• Identify opportunities to grow existing accounts through additional staffing, EOR, payroll, and workforce management services.
• Collaborate with recruitment, operations, payroll, HR, and compliance teams to ensure seamless service delivery.
• Coordinate client requests, staffing requirements, onboarding, and ongoing workforce needs.
• Proactively manage client escalations and resolve service‑related challenges.
• Ensure client expectations and agreed service levels are consistently met.

Skills

Account Management

Key Account Management

Client Relationship

Stakeholder Management

Negotiation

Remote Work

Cross-cultural Communication

Job description

About the Opportunity

Languages: English + Spanish OR English + Portuguese (French is a plus!)

XML International is looking for an experienced and commercially minded Account Manager to join our growing international team!

We are seeking someone with a strong background in the staffing, recruitment, workforce solutions, or Employer of Record (EOR) industry, ideally gained within an established international staffing or workforce management company.

You will be responsible for managing and developing relationships with existing clients, ensuring excellent service delivery, identifying opportunities for account growth, and acting as the key link between clients and our internal teams.

If you enjoy building long‑term client partnerships, understand the complexities of international workforce solutions, and thrive in a global environment, we'd love to hear from you!

• Manage a portfolio of international client accounts, acting as their primary point of contact.
• Build and maintain strong relationships with key stakeholders, HR teams, procurement departments, and hiring managers.
• Understand client business needs and provide tailored workforce solutions.
• Conduct regular client meetings, account reviews, and service performance discussions.
• Drive client satisfaction, retention, and long‑term partnerships.

Account Growth & Commercial Management

• Identify opportunities to grow existing accounts through additional staffing, EOR, payroll, and workforce management services.
• Support contract renewals, commercial negotiations, and service agreements.
• Develop account strategies to strengthen client relationships and increase revenue.
• Monitor account performance and identify opportunities for improvement.
• Collaborate with recruitment, operations, payroll, HR, and compliance teams to ensure seamless service delivery.
• Coordinate client requests, staffing requirements, onboarding, and ongoing workforce needs.
• Proactively manage client escalations and resolve service‑related challenges.
• Ensure client expectations and agreed service levels are consistently met.

What We're Looking For

• Proven experience in Account Management, Key Account Management, or Client Relationship Management within staffing, recruitment, workforce solutions, RPO/MSP, or EOR.
• Experience managing existing corporate or enterprise client accounts.
• Strong understanding of staffing services, contingent workforce management, contractor management, or international employment solutions.
• Demonstrated success in client retention, relationship development, and account growth.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work independently in a remote, international environment.
• Must be based in Latin America.

Nice to Have

• Experience working for an international staffing, workforce solutions, or EOR provider.
• Experience managing multinational or global enterprise clients.
• Knowledge of cross‑border employment, payroll, and workforce compliance.
• Experience working with MSP/VMS programmes.
• French language proficiency.
• Experience supporting clients across LATAM, North America, or EMEA.

Work with international clients across multiple markets and industries.

Enjoy the flexibility of a remote role based in LATAM.

Collaborate with a diverse, multicultural team.

Develop your career within the global staffing and workforce solutions industry.

Be part of a dynamic business where your ideas, relationships, and contributions make a real impact.

If you have experience managing client accounts within the staffing, workforce solutions, or EOR industry, we'd love to hear from you!