Senior Account Manager

Stateside; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Base compensation plus commissions

Quarterly company offsite trips

Monthly wellness stipend

Learning & development budget

Health Insurance

Job summary

Stateside, LATAM-based nearshore staffing partner for U.S. tech companies, seeks an Account Manager to own and grow relationships across a portfolio of clients. You’ll be their strategic ally, driving value, renewing contracts, and unlocking growth with precision.

You’ll collaborate with the delivery team to ensure outcomes exceed expectations, monitor success metrics, and present clear executive updates. Fluency in English and Spanish is required as you navigate cross-border engagements.

Qualifications

• 5+ years in client success, sales, or account management.
• 3+ years in a B2B customer-facing environment.
• Proven experience growing existing accounts and driving renewals.
• Background in tech or staff augmentation is a strong plus.
• Strong communication, negotiation, and project management skills.
• Fluent in English and Spanish.
• Based in LATAM with occasional travel to the U.S.

Responsibilities

• Own key client relationships and understand business priorities, challenges, and success metrics.
• Lead renewal and upsell strategy; collaborate with Sales for revenue growth.
• Build trusted advisory partnerships across technical and business teams.
• Work with the delivery team to ensure performance meets expectations.
• Track NPS and satisfaction metrics; surface insights for improvement.

Skills

Relationship-Builder

Revenue-Driven

Ambiguity tolerance

Results-oriented

Communication skills

Account ownership

Multitasking

Job description

Category: Technology

Location:

LATAM-based | Remote in Costa Rica - Colombia - Mexico | High Impact

Stateside is a nearshore staff augmentation partner helping high-growth U.S. tech companies scale with elite LATAM talent. We’re looking for an Account Manager to own and grow relationships with our portfolio clients. You’ll be their strategic ally—ensuring value, unlocking growth, and driving long-term success.

About us

• We don’t do average.
• We move fast, think big, and play for the team.
• We own outcomes and celebrate wins.
• We challenge the status quo and take smart risks.
• We do what we love and grow through what we do.
• We’re building a workplace where talent thrives, leadership is earned, and clients stay for the long haul.

Requirements

About You

• You’re a Relationship-Builder. You build trust quickly, ask smart questions, and create real value.
• You’re Revenue-Driven. You understand how to expand accounts and grow revenue with strategy and precision.
• You Thrive in Ambiguity. Entrepreneurial conditions are your playground—you bring structure, clarity, and calm.
• You Deliver Results. You’re committed to hitting your goals and KPIs and know how to execute consistently.
• You Communicate Like a Pro. You know how to make it land, whether it’s harsh feedback or executive reporting.
• You’re All In. You lead with curiosity, bring solutions, not problems, and show up with full accountability.

What You’ll Do

• Be the Voice of the Client: Own key client relationships—understand their business priorities, challenges, and success metrics. Deliver a high-touch, proactive experience that drives satisfaction and results.
• Drive Renewals & Growth: Lead the strategy for renewals and upsells. Identify new opportunities and collaborate with Sales to grow revenue across your account portfolio.
• Build Strategic Partnerships: Act as the trusted advisor for client stakeholders, ensuring alignment, clarity, and ongoing engagement across technical and business teams.
• Collaborate & Deliver: Work closely with our delivery team to ensure performance meets (and exceeds) expectations. Champion quality, transparency, and problem-solving.
• Track & Optimize: Own NPS and satisfaction metrics for your accounts. Surface feedback and insights that drive continuous improvement and innovation.
• Know the Market: Stay sharp on tech and staffing trends. Share competitive intelligence and client opportunities with internal stakeholders to stay ahead of the curve.

What You Bring

• 5+ years in client success, sales, or account management roles
• 3+ years of proven success in a B2B customer-facing environment
• Demonstrated experience growing existing accounts and driving renewals
• Background in the tech industry or staff augmentation is a strong plus
• Strong communication, negotiation, and project management skills
• Fluent in English and Spanish
• Comfortable managing multiple large accounts
• Based in LATAM with occasional travel to the U.S. and quarterly LATAM meetups

Benefits

What’s In It For You

• Work with top U.S. tech companies
• Join a fast-growing, values-driven company
• Own meaningful client relationships
• International team, async-first culture
• Base compensation plus commissions

Additional Compensation

• Performance-based bonus tied to client retention & growth
• Quarterly company offsite trips
• Monthly wellness stipend
• Learning & development budget
• Access to top-tier coaching & leadership training
• Paid time off + local holidays
• Laptop & remote setup
• Health Insurance

Ready to Join Us?

This is more than an account role—it’s a chance to lead, grow, and make your mark on a company that’s scaling fast. If you’re ready to build real relationships, lead a high-performing team, and help top-tier clients win, we want to meet you. Let’s grow Stateside—together.