Account Manager

Smart Source LLC; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

A leading print and promotional distributor is seeking an experienced Account Manager responsible for understanding client needs and managing production activities. Ideal candidates will have over 10 years of industry experience and excel in client support while managing substantial revenue. This salaried position requires strong communication skills and proficiency in MS Office, especially Excel.

Qualifications

• 10+ years of industry experience required.
• Direct client support experience managing >$5MM revenue.
• Excellent communication skills, both written and verbal.
• Highly proficient with MS Office software, especially Excel.

Responsibilities

• Develop relationships and manage sourcing and production activities.
• Collaborate with account executives to facilitate sales opportunities.
• Ensure compliance with internal procurement systems.
• Quotes, sources, oversees production, and manages inventory and eCommerce for marketing collateral and promotional purchases.
• Creates presentations to promote products/services to existing and prospective customers.
• Works independently on orders/projects and discusses knowledge gaps with clients and internal teams.
• Inputs order data into DemandBridge and ensures data accuracy.
• Manages and tracks order status and coordinates with vendors for delivery and invoicing.
• Provides superior customer service to ensure projects meet specifications and deadlines.
• Ensures compliance in DemandBridge, eCommerce, Docuware and Resource Dashboard; collaborates with internal departments.

Skills

Excellent communication skills

Highly proficient with MS Office

Sourcing

Production coordination

MS Excel

Tools

DemandBridge

Job description

The Account Manager is responsible for gaining a clear understanding of the existing client needs, develop and strengthen relationships while managing sourcing and production activities. Works closely with Account Executive and/or Director on account strategies to increase the Company’s service offerings to generate more revenue.

KEY RESPONSIBILITIES

• Collaborates with Account Executive, Account Director and/or client to facilitate new sales opportunities while building client relationships. Identifies areas for service and process improvement.
• Industry knowledge on a variety of diverse product type categories such as litho print, digital print, direct mail, POP/POS, Branded Merchandise, along with preferred vendor knowledge.
• Collect accurate order specifications to obtain competitive quotes with little to no direction utilizing SmartSource preferred vendors.
• Quotes, sources, oversees production, and manages inventory and eCommerce for customer’s marketing collateral, operational print and promotional purchases.
• Create presentations to promote and sell products/services to existing and prospective customers.
• Ability to work independently on orders/projects and discuss knowledge gaps as needed with Client, Account Executive and/or Account Director.
• Accurately input all order specifications and relevant order data into internal procurement system (DemandBridge) with the information provided.
• Manage and track order status; contact vendors to obtain tracking information and follow up on delivery status as necessary. Match all vendor invoices to the order, including but not limited to PO#, cost, quantity and shipping address to ensure timely billing.
• Provides superior customer service and works as a point of contact to ensure the customer’s projects meet defined specifications and in-hands dates.
• Accountable for ensuring compliance in Demand Bridge, eCommerce, Docuware and Resource Dashboard to maintain a clean WIP including collaborating with internal departments in a respectful and professional manner.
• If applicable, inputs job detail data into required reporting fields to ensure client facing reporting accuracy and consistency.
• Where applicable, possess thorough knowledge on eCommerce and inventory processes and logistics.
• Ensure Company profitability targets are being met while managing to Client/Company agreements and expectations.
• If applicable, managing and balancing workloads among team members to ensure productivity and quality of work.

HIGH LEVEL COMPETENCY REQUIREMENTS

• 10+ Years industry experience required.
• Direct Client Support Experience, >$5MM in managed revenue
• Excellent communication skills, both written and verbal
• Highly proficient with MS Office software, especially Excel

COMPENSATION

• Salaried Position, with expectation of needing to work over 40+ hours per week depending on the current Company demands.

ABOUT THE COMPANY

Smart Source (the “Company”) was founded over a decade ago with one vision: to provide you, our customers, with a better way to manage branded communication costs– including all aspects of print spend and to provide a “one stop shop” focused on lowering costs and improving the ability to promote their brand.

Today, Smart Source has developed into one of the industry’s largest and fastest growing print and promotional distributors. We boast a national reach and a database of several hundred suppliers capable of providing every commercial and promotional marketing material imaginable. As a BPO, Business Process Outsourcer, Smart Source has developed an online auction system that leverages excess capacity from our certified vendor sources. In addition, our Print-on-Demand software offers customers the ability to customize marketing material specifically created for their company and eliminate the need for large, pre-printed inventory. Smart Source serves as your Print Procurement & Marketing Department, offering total solutions including:

• Business Process Outsourcing
• Print and Promotional Product Sourcing
• Operational Print and Marketing Materials
• Design & Brand Compliance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.