Account Manager

Smart Source LLC; Northern (KY); Hybrid; USD 90,000 - 115,000; Full time

Job summary

Smart Source LLC is seeking an Account Manager to deepen client relationships and coordinate sourcing and production activities. You will collaborate with Account Executive and Director on account strategies to grow revenue by expanding service offerings.

Responsibilities include collaborating with clients and internal teams, collecting order specs for quotes from preferred vendors, managing orders in DemandBridge, tracking status, ensuring on-time delivery, and maintaining profitable, compliant

Qualifications

• 10+ years of industry experience required.
• Direct client support experience with $5M+ in managed revenue.
• Excellent written and verbal communication skills.
• Highly proficient with MS Office, especially Excel.

Responsibilities

• Collaborates with Account Executive/Director and clients to identify new sales opportunities and strengthen relationships.
• Knowledgeable about diverse product categories (litho print, digital print, direct mail, POP/POS, branded merchandise).
• Collects accurate order specs to obtain competitive quotes from SmartSource vendors.
• Quotes, sources, oversees production, and manages inventory and eCommerce for client marketing collateral and promotions.
• Creates presentations to promote products/services to existing and prospective customers.
• Inputs order data into DemandBridge and tracks status; ensures timely delivery and accurate invoicing.
• Maintains compliance across Demand Bridge, eCommerce, Docuware and Resource Dashboard.

Skills

Communication skills

Excel

Tools

DemandBridge

Docuware

Resource Dashboard

eCommerce

Job description

The Account Manager is responsible for gaining a clear understanding of the existing client needs, develop andstrengthen relationships while managing sourcing and production activities. Works closely with Account Executiveand/or Director on account strategies to increase the Company’s service offerings to generate more revenue.

KEY RESPONSIBILITES

• Collaborates with Account Executive, Account Director and/or client to facilitate new sales opportunities whilebuilding client relationships. Identifies areas for service and process improvement.
• Industry knowledge on a variety of diverse product type categories such as litho print, digital print, direct mail,POP/POS, Branded Merchandise, along with preferred vendor knowledge.
• Collect accurate order specifications to obtain competitive quotes with little to no direction utilizing SmartSource preferred vendors.
• Quotes, sources, oversees production, and manages inventory and eCommerce for customer’s marketingcollateral, operational print and promotional purchases.
• Create presentations to promote and sell products/services to existing and prospective customers.
• Ability to work independently on orders/projects and discuss knowledge gaps as needed with Client, AccountExecutive and/or Account Director.
• Accurately input all order specifications and relevant order data into internal procurement system (DemandBridge) with the information provided.
• Manage and track order status; contact vendors to obtain tracking information and follow up on delivery statusas necessary. Match all vendor invoices to the order, including but not limited to PO#, cost, quantity andshipping address to ensure timely billing.
• Provides superior customer service and works as a point of contact to ensure the customer’s projects meetdefined specifications and in-hands dates.
• Accountable for ensuring compliance in Demand Bridge, eCommerce, Docuware and Resource Dashboard tomaintain a clean WIP including collaborating with internal departments in a respectful and professional manner.
• If applicable, inputs job detail data into required reporting fields to ensure client facing reporting accuracy andconsistency.
• Where applicable, possess thorough knowledge on eCommerce and inventory processes and logistics.
• Ensure Company profitability targets are being met while managing to Client/Company agreements andexpectations.
• If applicable, managing and balancing workloads among team members to ensure productivity and quality ofwork.

HIGH LEVEL COMPETENCY REQUIREMENTS

• 10+ Years industry experience required.
• Direct Client Support Experience, >$5MM in managed revenue
• Excellent communication skills, both written and verbal
• Highly proficient with MS Office software, especially Excel

COMPENSATION

• Salaried Position, with expectation of needing to work over 40+ hours per week depending on the currentCompany demands.

ABOUT THE COMPANY

Smart Source (the “Company”) was founded over a decade ago with one vision: to provide you, our customers, with a better way to manage branded communication costs– including all aspects of print spend and to provide a “one stop shop” focused on lowering costs and improving the ability to promote their brand.

Today, Smart Source has developed into one of the industry’s largest and fastest growing print and promotional distributors. We boast a national reach and a database of several hundred suppliers capable of providing every commercial and promotional marketing material imaginable. As a BPO, Business Process Outsourcer, Smart Source has developed an online auction system that leverages excess capacity from our certified vendor sources. In addition, our Print-on-Demand software offers customers the ability to customize marketing material specifically created for their company and eliminate the need for large, pre-printed inventory. Smart Source serves as your Print Procurement & Marketing Department, offering total solutions including:

» Business Process Outsourcing

» Print and Promotional Product Sourcing

» Operational Print and Marketing Materials

» Design & Brand Compliance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.