Account Manager

Masis Professional Group; Springfield (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

A staffing and recruiting agency is looking for an Account Manager in Springfield, MA. The ideal candidate will have 3-5 years of client services experience and excellent organizational and communication skills. Responsibilities include managing client programs, budgets, and ensuring client satisfaction. Full-time position with a salary range of $60,000 to $70,000.

Qualifications

• 3-5 years of relevant experience in project management or client services.
• Experience in financial oversight is a plus.
• Familiarity with delivering feedback into processes.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Act as project manager for client programs and meetings.
• Prepare and manage client budgets.

Skills

Excellent organizational skills

Strong communication skills

Problem-solving skills

Project management skills

Customer orientation

Detail-oriented

Interpersonal skills

Adaptability

Familiarity with Microsoft Office Suite

Education

Bachelor’s Degree

Tools

Monday.com

AMS or CRM platforms

Job description

Overview

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Masis Professional Group provided pay range

This range is provided by Masis Professional Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

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Account Manager Qualifications

• Experience: 3-5 years of relevant experience in project management, association or membership administration, client services, or a similar field. Experience in financial oversight, budgeting, or resource planning is a plus.
• Education: Bachelor’s Degree preferred but not required.

Skills

• Excellent organizational, communication, and problem-solving skills.
• Proven ability to prioritize tasks, meet deadlines, and manage competing priorities.
• Strong interpersonal and team collaboration skills with the ability to work independently as required.
• Exceptional attention to detail and self-direction.
• Strong project management skills with a demonstrated ability to break down large, complex projects into manageable steps and ensure timely completion.
• Ability to proactively identify issues and opportunities within client relationships, making actionable, reasonable recommendations for process improvements.
• Ability to build and maintain relationships with diverse stakeholders, including clients and Board of Directors.
• Customer orientation and adaptability to work effectively with various personalities.
• Proficient in handling video, phone, and email communication with active listening and professionalism.
• Familiarity with delivering and integrating constructive feedback into processes.
• Proficiency in Microsoft Office Suite, particularly Excel (for budget tracking and reporting), Outlook, and Word. Experience with OneDrive, SharePoint, and Teams is a plus.
• Familiarity with AMS (Association Management System) or CRM platforms is a plus.
• Experience with professional associations, non-profits, or Boards of Directors is highly desirable.
• Willing and capable to grow into an association executive director role within 3-6 months of hire.

Some Responsibilities Include

• Serve as the primary point of contact and communication for assigned clients.
• Act as project manager for client programs, meetings, and other initiatives, ensuring timely, successful delivery within scope and budget.
• Coordinate internal resources and third-party vendors to deliver and execute services, often utilizing project management tools (we use Monday.com).
• Develop and maintain annual client work plans, including activity tracking and regular process updates.
• Assist in preparing and managing client budgets, ensuring fiduciary responsibility and alignment with strategic goals.
• Proactively identify issues and opportunities within client relationships, making recommendations for process improvements that align with organizational goals and resources.
• Drive client activities by applying industry best practices and solutions tailored to the associations’ needs.
• Respond to changes or challenges promptly, reporting and escalating issues to leadership when necessary.
• Serve as a liaison to the Board of Directors, providing support by organizing meetings, preparing agendas, and recording meeting minutes.
• Collaborate with the team to plan and execute association meetings, conferences, and events, including on-site support and occasional travel as required.
• Monitor and assess client satisfaction, ensuring services consistently meet or exceed expectations.
• Stay informed on industry trends and emerging best practices to enhance service delivery and client value.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Human Resources

Industries

• Staffing and Recruiting