Account Manager/Association Coordinator

Clemons & Associates, Inc.; Baltimore (MD); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health and dental insurance

401(k)

Paid time off

Paid holidays (10–12 per year)

Job summary

Clemons & Associates, Inc. in Baltimore seeks an Account Manager/Association Coordinator to support multiple nonprofit client associations. The role emphasizes delivering high‑quality member experiences, programs, and events in a fast‑paced, detail‑oriented environment.

Hybrid work is available after onboarding; travel is about 15% for conferences and events, and you report to the Assigned Account Executive.

Qualifications

• Bachelor’s degree, or 2+ years of direct experience in hospitality, nonprofits, associations, or a related field.
• Association or nonprofit management experience preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Serve as a point of contact for members and stakeholders via email, phone, and mail.
• Process membership records, renewals, and related updates in databases.
• Draft, edit, and proofread professional correspondence, reports, and presentations.
• Manage databases, records, reporting, and general administrative functions.
• Support conferences, workshops, and webinars with logistics and attendance lists.
• Assist with board meeting preparations and materials.

Skills

Highly organized

Strong written and verbal comms

Interpersonal and customer service

Team collaboration

Time management

Tech‑savvy (MS Office)

Education

Bachelor’s degree or 2+ years experience

Tools

AMS database

Website content management

Social media management tools

Job description

Clemons & Associates, Inc.

Account Manager/Association Coordinator

Full-time · Baltimore, MD · $48,000–$62,000 based on experience

About C&A

Clemons & Associates, Inc. (C&A) is an accredited association management company based in Baltimore. Since 1977, we have provided full-service management, operations, communications, events, and financial support to trade associations and nonprofit organizations. Our team becomes our clients’ team — and we take that seriously.

We are a small, long-tenured staff. Current team members average 11 years at C&A. There is no typical workday. Projects and tasks vary, and new skills are learned every day.

The Role

The Association Coordinator supports the operational success of multiple nonprofit client associations. This role is a strong fit for someone who thrives in a fast-paced environment, is detail-oriented, can independently manage projects, and enjoys working closely with a team to deliver high-quality member experiences, programs, and events.

Reports to: Assigned Account Executive

Location: Baltimore office. Hybrid available after a successful on-boarding period.

Travel: Approximately 15%, primarily for client conferences and events.

Key Responsibilities

Member services and communications

• Serve as a point of contact for members, prospective members, and other stakeholders by email, phone, and mail
• Process membership records, applications, renewals, and related updates in association databases
• Draft, edit, and proofread professional correspondence, reports, and presentations

Records, reporting, and administration

• Manage databases, records, reporting, and general administrative functions
• Review, analyze, and share information relevant to members through reports
• Assist with financial tasks such as reconciling invoices, processing payments, and tracking expenses
• Collaborate with internal staff to keep day-to-day operations running smoothly

Board, committee, and program support

• Assist with board meeting preparations and materials, including scheduling and logistics
• Support committees and move programs, projects, and initiatives to completion

Marketing, website, and digital

• Help develop and implement annual communication and marketing plans, including email newsletters and updates
• Maintain and update association website content
• Support organizational social media posting and basic social management

Meetings and events

• Support planning and execution of conferences, workshops, and webinars
• Assist Account Executive with managing event logistics, registration, attendee lists, supplies, and shipping
• Provide on-site event support as needed

Qualifications and Skills

• Highly organized, self-directed, and able to manage multiple priorities and deadlines
• Strong written and verbal communication skills
• Excellent interpersonal and customer service skills with a professional demeanor
• Comfortable working independently while collaborating as part of a team
• Strong time-management and problem-solving skills
• Tech-savvy, with proficiency in Microsoft Word, Excel, Outlook, Teams, and PowerPoint
• Database management (AMS) experience preferred but not required
• Website / content management experience preferred
• Social media marketing and management for organizations preferred
• Ability to maintain professionalism in stressful situations
• Ability to think strategically and exercise sound judgment

Education and Experience

• Bachelor’s degree, or 2+ years of direct experience in hospitality, nonprofits, associations, or a related field
• Association or nonprofit management experience preferred

Compensation and Benefits

• Salary range: $48,000–$62,000, based on experience
• Health and dental insurance
• 401(k)
• Paid time off
• Paid holidays (10–12 per year)

Work Culture

• Small, supportive team
• Strong retention — current staff average 11 years at C&A
• Values: work-life balance, flexibility, diligence, accountability, dedication, and positivity
• Clear opportunities for growth and advancement

This is a varied role. If you like knowing exactly what every Tuesday will look like, it may not be the right fit. If you like solving the next problem, supporting members, and seeing events and programs through to the finish, it will be.

Clemons & Associates, Inc. is an equal opportunity employer.