Account Manager

Orchestrapay, LLC; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Orchestrapay, LLC in San Francisco, CA is seeking an Account Manager for a full-time, on-site role. You will manage a portfolio of client accounts, serve as the day-to-day contact, coordinate onboarding, adoption, and ensure account health.

You will run weekly check-ins, prepare usage reports, collaborate with sales, product and technical teams to deliver solutions, and support contract renewals while seeking opportunities to expand services.

Qualifications

• Experience in account management, customer success, or client services in payments/fintech/SaaS.
• Strong communication, presentation, and relationship-building skills.
• Proficiency with CRM tools and reporting dashboards.
• Excellent time management and prioritization abilities.
• General understanding of payment processing concepts, or willingness to learn.
• Collaborative mindset with cross-functional teams (sales, product, technical).
• Bachelor's degree or equivalent practical experience.
• On-site client-facing experience in the San Francisco Bay Area is a plus.

Responsibilities

• Manage a portfolio of client accounts and serve as the primary point of contact.
• Oversee onboarding, adoption, and monitor account health and performance.
• Run client check-in meetings and prepare usage and performance reports.
• Coordinate with internal teams to address technical or operational needs and support renewals.

Skills

Account management

CRM proficiency

Data-driven decisions

Stakeholder engagement

Time management

Education

Bachelor's degree in Business, Finance, Communications, or related field

Tools

CRM tools

Reporting dashboards

Job description

Company Description

Orchestrapay is a global payment orchestrator that helps organizations streamline, coordinate, and optimize their payment processes across multiple providers and channels. The company focuses on building reliable, secure, and scalable payment solutions that support business growth and customer satisfaction. By integrating diverse payment methods into a unified platform, Orchestrapay enables clients to reduce complexity, improve efficiency, and gain better visibility into their financial operations. Team members collaborate across technology, operations, and customer success to deliver a seamless payment experience for businesses worldwide.

Role Description

The Account Manager role at Orchestrapay is a full-time, on-site position based in San Francisco, CA. This role is responsible for managing a portfolio of client accounts, serving as the primary point of contact for day-to-day inquiries, requests, and issue resolution. The Account Manager will oversee onboarding, ensure successful adoption of Orchestrapay’s solutions, and monitor account health and performance. Daily tasks include running client check-in meetings, preparing usage and performance reports, coordinating with internal teams to address technical or operational needs, and identifying opportunities to expand services. The role also involves gathering client feedback, supporting contract renewals, and contributing to continuous improvement of account management processes.

Qualifications

• Experience in account management, customer success, or client services within payments, fintech, SaaS, or related industries.
• Strong communication, presentation, and relationship-building skills, with the ability to engage stakeholders at multiple levels.
• Proficiency with CRM tools and reporting dashboards, and comfort working with data to track KPIs and prepare client-facing summaries.
• Solid organizational and time-management abilities, including handling multiple accounts, prioritizing tasks, and meeting deadlines.
• General understanding of payment processing concepts, integrations, and financial operations, or willingness to learn quickly.
• Collaborative mindset and experience working closely with sales, product, and technical teams to deliver solutions for clients.
• Bachelor's degree in Business, Finance, Communications, or a related field, or equivalent practical experience.
• Previous on-site client-facing experience and familiarity with the San Francisco Bay Area business environment is a plus.