Account Manager

Si Environmental, LLC; Rosenberg (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Si Environmental, LLC. seeks an experienced Account Manager to act as the key liaison between the company and utility districts we support. You will manage client relationships, oversee contractual obligations, and ensure service expectations are met.

You will build strong relationships with board members, customers, industry consultants, developers, and builders, and work with internal teams to address client needs in a fast-paced environment.

Qualifications

• Bachelor's degree with a minimum of 5 years of relevant professional experience, or a minimum of 10 years of related experience in utility operations, account management, client relations, or a related field.
• Proven experience managing professional relationships with multiple stakeholders.
• Strong written and verbal communication, presentation, and interpersonal skills.
• Excellent organizational, analytical, and problem‑solving abilities.
• Ability to work independently and manage competing priorities.

Responsibilities

• Serve as the primary liaison between Si Environmental and assigned utility districts.
• Attend and actively participate in utility district board meetings, providing updates and addressing client questions and concerns.
• Build and maintain positive relationships with board members, industry consultants, developers, builders, and other stakeholders.
• Monitor contractual obligations and coordinate with internal departments to ensure service expectations are met.
• Proactively identify and resolve customer concerns while maintaining strong client relationships.
• Collaborate with Operations, Customer Care, and other departments to ensure effective service delivery.
• Identify opportunities to improve customer satisfaction, strengthen relationships, and support client retention.
• Represent Si Environmental professionally at meetings, industry events, and other business functions.

Skills

Relationship management

Communication

Problem-solving

Organizational skills

Independent work

Education

Bachelor's degree or 10 years experience

Job description

Si Environmental is seeking an experienced Account Manager to serve as a key liaison between the company and the utility districts we support. This position is responsible for managing client relationships, representing Si Environmental at utility district board meetings, overseeing contractual obligations, and ensuring service expectations are consistently met.

The Account Manager will develop and maintain strong professional relationships with board members, customers, industry consultants, developers, and builders. This position works closely with internal departments and management to address client needs, resolve concerns, and ensure services are delivered in accordance with contractual requirements.

The ideal candidate is a confident, self‑motivated professional with strong communication, relationship‑management, and problem‑solving skills. This individual must demonstrate sound judgment, professionalism, and the ability to independently manage multiple priorities while representing Si Environmental in a fast‑paced environment.

Key Responsibilities

• Serve as the primary liaison between Si Environmental and assigned utility districts.
• Attend and actively participate in utility district board meetings, providing updates and addressing client questions and concerns.
• Build and maintain positive relationships with board members, industry consultants, developers, builders, and other stakeholders.
• Monitor contractual obligations and coordinate with internal departments to ensure service expectations are met.
• Proactively identify and resolve customer concerns while maintaining strong client relationships.
• Collaborate with Operations, Customer Care, and other departments to ensure effective service delivery.
• Identify opportunities to improve customer satisfaction, strengthen relationships, and support client retention.
• Represent Si Environmental professionally at meetings, industry events, and other business functions.

Qualifications

• Bachelor's degree with a minimum of 5 years of relevant professional experience, or a minimum of 10 years of progressively responsible experience in utility operations, account management, client relations, or a related field.
• Demonstrated experience managing professional relationships and working with multiple stakeholders.
• Strong written and verbal communication, presentation, and interpersonal skills.
• Excellent organizational, analytical, and problem‑solving abilities.
• Ability to work independently, exercise sound judgment, and manage competing priorities.
• Experience in water/wastewater utilities, municipal utility districts, or related service industries strongly preferred.
• Valid driver's license with an acceptable driving record.

Schedule and Travel Requirements

Must be available to attend utility district board meetings, including evening meetings, as assigned. Local travel to customer locations and other business meetings is required. Meeting schedules and assignments may vary based on business needs.