Water Treatment Account Representative

IWC Innovations; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A growing environmental services company in Arizona is seeking a motivated Water Treatment Account Representative. The role combines hands-on technical work with managing customer relationships and light business development. Responsibilities include performing water system inspections, supporting treatment programs, and maintaining client accounts. The candidate should have a mechanical aptitude, understanding of water systems, and strong communication skills. Preferred experience includes 2 years in water treatment or related fields. The position requires travel and may involve lifting up to 50 lbs.

Qualifications

• 2 years background in water treatment, facilities, HVAC, or industrial services.
• 1-year Wastewater experience.
• Field service or customer-facing technical experience.

Responsibilities

• Perform routine inspections, sampling, and water testing.
• Support chemical treatment programs for water systems.
• Serve as the primary point of contact for assigned accounts.

Skills

Mechanical aptitude with troubleshooting ability

Understanding of water systems

Ability to explain technical concepts

Detail-oriented and organized

Self-motivated with time management skills

Job description

We are seeking a motivated Water Treatment Account Representative to join a growing environmental services team. This role blends hands‑on technical work with customer relationship management and light business development.

You’ll support water safety compliance while managing assigned customer accounts, performing field testing, optimizing treatment programs, and helping clients improve system performance across cooling towers, boilers, closed loops, and domestic water systems.

This is an ideal opportunity for someone who enjoys working in the field, solving technical problems, building client relationships, and contributing to company growth.

Key Responsibilities

Technical & Water Safety Services

• Perform routine system inspections, sampling, and water testing (pH, chlorine, silica, conductivity, etc.)
• Support chemical treatment programs for cooling towers, closed loops, boilers, and domestic systems
• Inspect and monitor pumps, tanks, controllers, and chemical feed equipment
• Assist with Water Management Plans and general water safety assessments
• Support Legionella sampling and compliance activities
• Troubleshoot mechanical and operational issues
• Apply chemicals safely and accurately per established procedures
• Follow all environmental, health, and safety standards while in the field

Client Account Management

• Serve as the primary point of contact for assigned customer accounts
• Maintain strong client relationships through regular site visits and reviews
• Communicate technical findings in clear, actionable terms
• Address customer concerns and coordinate internal support as needed
• Support customer retention through proactive service

Reporting & Documentation

• Complete detailed service reports with recommendations in a timely manner
• Maintain accurate testing records and system documentation
• Assist with compliance documentation and audit preparation
• Identify opportunities for additional services within existing accounts
• Introduce expanded offerings during organic customer conversations
• Submit qualified leads and assist with proposal development
• Learn basic sales and negotiation fundamentals
• Support company growth through relationship‑based service expansion

Required Skills & Qualifications

Technical

• Mechanical aptitude with the ability to troubleshoot equipment
• Understanding of water systems such as cooling towers, boilers, and closed loops
• Ability to apply basic chemistry and math for dosing and water quality evaluation

Communication

• Ability to explain technical concepts to non‑technical customers
• Professional customer‑facing presence

Professional Attributes

• Detail‑oriented and organized
• Safety‑focused
• Self‑motivated with strong time management skills
• Comfortable balancing fieldwork with client interaction
• Growth‑minded and eager to learn

Preferred Experience

• Background in water treatment, facilities, HVAC, or industrial services of 2 years
• 1‑year Wastewater Experience
• Field service or customer‑facing technical experience of 2 years
• Familiarity with water safety programs or Legionella control (preferred but not required)

Physical Requirements

• Ability to lift up to 50 lbs
• Ability to work in mechanical rooms and industrial environments
• Willingness to travel to customer sites including overnights