Account Manager/Lead Account Manager

Veolia; Tennessee; On-site; USD 120,000 - 160,000; Full time

Job summary

Veolia is seeking a seasoned Lead Account Manager in CSM to drive strategic customer relationships and mentor junior team members. You will act as a trusted technical adviser, delivering innovative water and energy solutions while striving to improve asset protection and profitability.

You will lead by example, manage complex negotiations, and guide a robust funnel for recurring, profitable opportunities across diverse industries.

Qualifications

• Bachelor's Degree in Biology, Chemistry, Environmental Science or Engineering; or 15+ years in water treatment field.
• 10+ years of experience in water and process treatment industry.
• Proven track record of consistently achieving sales targets.
• Demonstrated experience in strategic selling, prospecting, and negotiation.
• Experience with consultative selling and technical solution development.
• Leadership or mentorship experience preferred; valid driver's license and willingness to travel.

Responsibilities

• Lead account management efforts across diverse industries and mentor junior team members.
• Analyze customer process needs and deliver innovative water and energy solutions.
• Communicate value through Service Plans, Value Generation Plans, and reviews.
• Mentor Account Representatives and Managers in strategic selling and negotiations.
• Guide dotted-line reports and develop commercial skills within the team.
• Achieve revenue targets while overseeing margin reviews and price escalations.
• Follow strategic selling processes and advanced prospecting techniques.
• Maintain a robust sales funnel with recurring profitable opportunities.
• Communicate Veolia's Value Generation Plans through sustainability projects.
• Adhere to EHS policies and promote safety culture within the team.

Skills

Leadership

Mentorship

Strategic selling

Negotiation

Consultative selling

Technical solution development

Water treatment expertise

Customer relationship management

Travel readiness

Education

Bachelor's Degree or equivalent in Biology, Chemistry, Environmental Science or Engineering

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with
nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

We're seeking a seasoned Lead Account Manager in CSM to work closely with customers across diverse industries while providing leadership and mentorship to junior team members.

You’ll be more than a sales professional – you’ll be a trusted technical advisor, strategic leader, and mentor who develops deep customer relationships while delivering creative solutions that improve energy and water sustainability, optimize profitability, and enhance asset protection. This role combines direct account responsibility with team leadership through mentorship and guidance.

What You’ll Do

• Technical Innovation: Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications while guiding junior team members in technical excellence

• Strategic Communication: Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations

• Value Creation: Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value

• Leadership & mentorship: Lead by example and provide active mentorship to Account Representatives and Account Managers, sharing expertise and best practices

• Team Development: Guide junior team members through dotted-line reporting relationships, fostering their professional growth and commercial skills

• Revenue Excellence: Consistently achieve and exceed annual revenue targets while managing margin reviews, price escalations, and complex commercial negotiations

• Strategic Selling: Follow and teach strategic selling processes, advanced prospecting techniques, and sophisticated negotiation strategies

• Business Development: Maintain a robust sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth

• Sustainability Leadership: Plan and communicate Veolia's Value Generation Plans through projects that drive water & energy sustainability and improve asset protection

• Safety Excellence: Work safely at all times, following all EHS policies and procedures while promoting safety culture within the team

Qualifications

Education & Experience:

• Bachelor's Degree, or equivalent, in Biology, Chemistry, Environmental Science or Engineering/Technologist (Chemical, Industrial, or Mechanical), preferred. Or minimum 15+ years of direct experience in the field and water treatment industry will also qualify, high school education is required.

• 10+ years of experience within water and process treatment industry

• Proven track record of consistently achieving and exceeding sales targets

• Demonstrated experience in strategic selling, prospecting, and negotiation

• Experience with consultative selling and technical solution development

• Leadership or mentorship experience preferred

• A full valid driver's license and willingness to travel (a learner’s permit or G1/G2 class will not qualify).

Key Characteristics:

• Technical curiosity and superior problem-solving skills

• Sample analysis and testing while demonstrating mechanical and electrical aptitude for small-scale equipment and instrumentation

• Strong leadership and mentorship capabilities

• Exceptional interpersonal and communication abilities

• Customer-focused mindset with active listening skills

• Excellent time management in fast-paced environments

• Ability to lead by example and inspire junior team members

• Comfortable working in