Account Manager

NEXHR; Wisconsin; On-site; USD 90,000 - 130,000; Full time

Job summary

NEXHR in Wisconsin seeks an experienced account leader to drive growth in the Pulp & Paper and Industrial Water treatment sectors. You will manage existing accounts, identify opportunities, and coordinate with planning, lab, R&D, and supply chain to meet financial objectives.

Travel up to 40% within the state is required; a technical degree and strong knowledge of water treatment processes are essential to develop solutions and win new business.

Qualifications

• Bachelor's degree in Chemistry, Engineering, or Business Administration.
• Minimum 4 years water treatment experience, preferably in paper mills.
• Strong understanding of industrial water/wastewater processes and applications.
• Proven track record selling or supporting specialty chemical solutions in industrial settings.

Responsibilities

• Drive year-over-year revenue growth through cross-selling and upselling.
• Maintain and expand relationships with key decision makers.
• Collaborate with service, planning, and R&D teams to align goals.
• Lead business reviews and report on forecasts and opportunities.
• Ensure uptime and reliability of customer equipment through proactive support.

Skills

Water treatment

Account management

Industrial sales

Chemistry knowledge

Education

Bachelor's degree in Chemistry or Engineering or Business Administration

Tools

Ackumen

Dynamics

Job description

Please note that this role is based in Wisconsin, candidates must be based within the state and willing to travel up to 40%. Candidates must hold a technical degree and have experience of selling chemicals into Pulp & Paper mills or Industrial Water treatment clients.

Position Summary

The purpose of this role is to drive profitable growth, ensuring customer retention, and strengthening relationships within assigned accounts. This role maintains sales with existing customers and identifies new opportunities while ensuring operational and financial performance aligns with company objectives. It serves as the primary point of contact for strategic guidance and account growth.

Revenue Growth & Account Expansion

• Drive year-over-year revenue growth through cross-selling and upselling.
• Identify and commercialize new applications within existing and new customers.
• Prevent attrition and actively maintain relationships to support long-term retention.
• Report sales forecasts using Connected Planning (Ackumen) and manage opportunities in Dynamics.
• Monitor and manage pipeline health, including tracking the number and size of opportunities, conversion rates, and time spent at each stage.
• Drive acquisition of new applications by identifying and securing wins.
• Increase share of wallet across accounts within the region through strategic account development and relationship management.
• Manage orders and other requirements by communicating effectively with customers or distributors.

Account Retention and Relationship Management

• Develop and maintain relationships with key decision makers to enable account penetration.
• Maintain retention rate across assigned accounts, proactively addressing potential attrition risks.
• Conduct regular strategic reviews with key stakeholders to ensure alignment and satisfaction.
• Lead business reviews with customers to assess value delivered and identify opportunities to ensure alignment and satisfaction.

Internal Collaboration

• Partner with customer service, planning, lab, R&D, and supply chain to align on goals.
• Collaborate with field service teams to ensure high service standards without owning daily execution where applicable.
• Align internally to support commercial strategies and customer needs.
• Implement and adopt Digital enabling tools (Ackumen and Dynamics)

Application Reliability & Service Oversight

• Monitor application results and conduct tests for optimal performance.
• Troubleshoot and resolve process issues quickly.
• Write and maintain accurate service reports.
• Maintain and manage customer equipment to ensure uptime and reliability.

Basic Qualifications

• Education Requirements: Bachelor's Degree in Chemistry or any Engineering area or Business Administration
• Minimum 4 years water treatment experience. Preferably paper mill water treatment
• Strong understanding of industrial processes and applications related to water and wastewater treatment.
• Demonstrated experience in cooling water, boiler water, and utility treatment programs.
• Proven experience selling, applying, or supporting specialty chemical solutions in industrial manufacturing environments.