Account Manager

City Wide; Roanoke (VA); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental plan

3 weeks PTO

Quarterly bonus

Monthly commissions

Full coverage supplemental health care plans

Health and wellness plans paid by company

Job summary

An established industry player is seeking a Facility Solutions Manager to oversee B2B account management in Roanoke, VA. This role involves managing client relationships, ensuring high satisfaction, and negotiating contracts. The ideal candidate will have a proven track record in account management, strong communication skills, and the ability to build lasting relationships. With a competitive salary and benefits, this position offers a great opportunity to contribute to a fast-growing company dedicated to excellence in facility solutions. Join a team that values impact and community engagement.

Qualifications

• 2+ years of outside B2B account management experience preferred.
• Highly detail-oriented with excellent follow-through on commitments.

Responsibilities

• Manage client relationships, ensuring satisfaction and retention.
• Negotiate contracts and manage contractor relationships.

Skills

B2B Account Management

Client Retention

Negotiation Skills

Communication Skills

Detail-Oriented

Education

Bachelor's Degree (preferred)

Tools

Microsoft Office

CRM Database

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Blue Ridge (Roanoke, VA).

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

City Wide Facility Solutions offers a competitive compensation and benefits, including

• $52-55K base salary + commission and bonus opportunities

• Quarterly bonus and monthly commissions schedules

• Health, vision, and dental plan

• 3 weeks PTO

• Full coverage supplemental health care plans

• Health and wellness promoted plans paid by company
  

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.