Territory Account Manager

City Wide Facility Solutions

Roanoke (VA)

On-site

USD 52,000 - 55,000

Full time

14 days+

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Benefits offered by this job

$52-55K base salary + commission and bonus opportunities

Health, vision, and dental plan

3 weeks PTO

Job summary

A leading facility management company in Roanoke, VA, is seeking a Facility Solutions Manager to oversee B2B account management and ensure client satisfaction. The role includes negotiating contracts, managing contractor relationships, and conducting quality inspections at client sites. Ideal candidates have a proven track record in account management and excellent communication skills. A competitive salary with commission and extensive benefits are offered.

Qualifications

2+ years outside B2B account management experience preferred.
Proven record of success in client retention.
Ability to travel daily to client locations.

Responsibilities

Manage client relationships and ensure client satisfaction.
Negotiate contracts and manage contractor relationships.
Conduct site inspections and maintain compliance standards.

Skills

B2B account management

Communication skills

Negotiation skills

Detail-oriented

CRM knowledge

Tools

Microsoft Office

CRM database

Job description

Overview

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Blue Ridge (Roanoke, VA).

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Qualifications

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.

Benefits