Facility Solutions Manager

City Wide Facility Solutions; Alameda (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO & 401k

Community involvement

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager for our Silicon Valley, California location to lead client relationships and service delivery. You will coordinate pricing, staffing, and contracts while managing contractors and ensuring client satisfaction across multiple markets.

The ideal candidate has 3–5+ years of sales and management in facilities, a detail-oriented mindset, and strong communication skills.

Qualifications

• 3–5+ years of sales and management experience in building maintenance or facilities management.
• High School diploma required; bachelor's degree highly desirable.
• Detail-oriented with excellent follow-through.
• Positive, outgoing personality with strong relationship-building abilities.
• Excellent verbal and strong written communication skills.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Manage client relationships including retention, expansion, and diversification of services.
• Develop and manage a service strategy tailored to each client.
• Negotiate and enter into client agreements for additional services.
• Oversee contractor relationships including hiring, pricing, terms, and compliance.
• Ensure quality and client satisfaction through inspections and follow-through.
• Supervise Night Managers and ensure service delivery aligns with client strategy.
• Coordinate staffing to meet client needs and manage procurement.
• Communicate issues with Contractors and Director of Operations; address complaints.
• Use CRM for client inspections, billing, and route planning; maintain BIS and MSDS labeling.
• Notify Sales Executives of potential new accounts; discuss client survey feedback.

Skills

Relationship building

Verbal communication

Written communication

Education

High School diploma

Bachelor's degree desirable

Tools

Microsoft Office

CRM database

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Silicon Valley, California!

City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Silicon Valley, California, one of more than 90 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.

Objective

The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Essential Functions

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
• Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
• Ensure adequate (internal and external) staffing needs to service clients
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
• Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
• Schedule each non-routine activity in client facilities using Outlook
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
• Notify Sales Executives of potential accounts in your territory, especially new construction
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received
• Communicate client survey responses to the Director of Operations, Night Managers, and Contractors
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
• Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate and be present in monthly IC paydays

Requirements

Position Requirements

• 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience
• High School diploma required, bachelor's degree highly desirable
• Highly detail-oriented and excellent follow-through on commitments
• Positive and outgoing personality; great at building relationships
• Excellent verbal and strong written communication skills
• Proficient in Microsoft Office and knowledge of CRM database
• Must have reliable transportation

Working Conditions

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

Benefits

City Wide Facility Solutions offers competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide prides itself on a culture rich in history and collaboration, within a customer-focused atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!

More on City Wide

City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We are in our 61st year of business and continue to experience healthy business growth in the KC Metro and surrounding areas. Our culture supports the company's Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer