Account Executive

City Wide Facility Solutions

Greenville (SC)

On-site

USD 60,000 - 95,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) matching

Job summary

A leading facility management company in South Carolina is seeking a Facility Solutions Manager to oversee client relationships and ensure high satisfaction levels. Responsibilities include managing B2B accounts, conducting quality inspections, and negotiating service agreements. Ideal candidates should have at least 2 years of experience in account management, be detail-oriented, and possess excellent communication skills. The position offers a competitive salary range of $60,000.00–$95,000.00, along with benefits like 401(k), health insurance, and paid time off.

Qualifications

2+ years outside B2B account management experience, preferably in building maintenance or facility management.
2+ years track record of success in a client retention role, with supported goals and metrics.
Positive and outgoing personality with excellent verbal and written communication skills.

Responsibilities

Manage all aspects of assigned client relationships, including retention and diversification.
Negotiate and enter agreements for additional services with clients.
Conduct quality control inspections to ensure client satisfaction.

Skills

B2B account management

Client retention

Relationship building

Communication skills

Detail-oriented

CRM database knowledge

Microsoft Office proficiency

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our location in Greenville, SC.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble‑shooting customer requests/complaints, coordinating site visits, and developing long‑term relationships with clients and contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services—determine pricing, staffing, and logistics.
Manage all contractor relationships including interviewing and hiring, negotiating pricing and other contract terms, managing agreements, developing service specifications, ensuring client compliance, verifying contractor compliance, and removing or replacing contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow‑through with all promises to clients.
Supervise and direct Night Managers to ensure the client’s strategy is executed and all services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, add extra charges, NM routing, etc.
Schedule each non‑routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s; ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past‑due invoices and payment invoices for contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail‑oriented and excellent follow‑through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.

Former Cintas or Enterprise Rental Car employees receive favorable consideration.

Salary Range

$60,000.00–$95,000.00 (Range includes Salary + Commissions)

Benefits