Account Manager

IDX™; Phoenix (AZ); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

20 days PTO

Hybrid work Tue/Wed/Thu

Pet insurance

Health care options

Mental Health support

Parental leave

Volunteer days

401k match

Employee referral program

Job summary

IDX is seeking an experienced Account Manager to act as a pivotal liaison between clients and internal teams, translating ambitious business goals into digital strategies. You will build strong client relationships, spot opportunities, and lead transformative conversations with confidence.

You’ll collaborate across creative, analytics, and production teams to craft tailored digital solutions, ensuring high-value accounts receive outstanding service, insights and results.

Qualifications

• Experience in account management or client services at a digital agency.
• Proven track record managing high-value client accounts.
• Strong communication and presentation skills.
• Knowledge of performance marketing channels.
• Detail-oriented with ability to lead multiple projects.

Responsibilities

• Serve as the primary liaison for key client accounts and provide strategic insights.
• Set the standard for exceptional client service and project delivery.
• Engage in digital dialogues aligning services with client goals.
• Collaborate with internal teams to deliver comprehensive digital solutions.
• Lead client discussions and growth strategy conversations.
• Develop and maintain robust client relationships with teams.
• Prepare compelling digital presentations, proposals, and reports.
• Stay updated on trends to support professional growth.
• Oversee client billing processes and monthly reporting with finance.
• Identify opportunities for strategy and growth within our services.

Skills

Account Management

Client Relationships

Performance Marketing

Communication

Presentations

Digital Strategy

Tools

Microsoft Office Suite

Job description

Make an impact with some of the most iconic regional and national brands.

We’re looking for an Account Manager who knows how to build brilliant client relationships, spot opportunities and turn ambitious business goals into digital strategies that deliver. You’ll be at the heart of our client partnerships, bringing together creative thinking, digital expertise and commercial drive to make great things happen.

Why Join IDX

Not Just Any Brands: See your work come to life for iconic regional and national brands

Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress

Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment

Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide

Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling

• 20 days PTO, plus 10 public holidays and 2 floating days (so much to celebrate!)
• Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
• Dog friendly office, plus competitive rates on pet insurance for your furry friends
• An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day
• Mental Health support including company Employee Assistance Program
• Flexible parental leave
• Paid community volunteer days (incl. school plays and trips
• Variety of competitive insurance policies incl. short/long term disability and legal
• 401k retirement plan with company match
• Generous Employee Referral Scheme, rewarding you for helping us build great teams
• Employee perk program giving access to a wide variety of online discount
• Culture Committee focused on regular social, educational and community based activities

The Role

We're looking for an experienced Account Manager to serve as a pivotal liaison between our amazing clients and internal teams. This role demands a deep understanding of our clients' business objectives, the ability to craft tailored digital strategies, and the expertise to lead transformative conversations with confidence.

What You'll Be Doing

• Serve as the primary contact for key client accounts, ensuring they receive unparalleled service and strategic insights.
• Set the standard for unprecedented client service, ensuring that our teams, the work presented, and our overall presence are consistently elevated to the highest standards.
• Engage in detailed digital dialogues, focusing on aligning our services with client business goals throughout the customer journey.
• Collaborate effectively with internal teams to ensure the delivery of comprehensive digital communication solutions.
• Lead client discussions with authority, ensuring their strategic growth needs are consistently addressed.
• Develop and maintain robust relationships with clients and internal teams.
• Prepare and present compelling digital presentations, proposals, and reports that align with client objectives.
• Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
• Oversee client billing processes and liaise with the finance department for accurate monthly reporting.
• Proactively identify and advise clients on strategy and growth opportunities within our suite of digital marketing and performance services.

About You

• Previous experience in Account Management or Client Services, within a digital agency or marketing firm.
• Previous experience managing high-value client accounts with complex digital project requirements.
• Demonstrated commitment to client success and a track record of exceeding expectations.
• Comprehensive knowledge of performance marketing, including but not limited to paid media, search, and content strategies.
• Proven ability to manage multiple complex digital projects with a keen attention to detail.
• Exceptional communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite with a particular emphasis on crafting detailed presentations.
• Prior experience or familiarity with performance marketing services is highly desirable.

About US

IDX isn't your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.

We seek The Bold. Shatter expectations, push boundaries – that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home.

An Inclusive Workplace

IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.