Account Director

IDX™; New York (NY); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

PTO 20 days

Public holidays 10

Hybrid working

Pet insurance

401k match

Job summary

IDX doesn't your average communications company. With over 25 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.

Since 2000, we've partnered with more than 4,000 clients worldwide, combining strategic thinking with digital expertise to deliver measurable results. Headquartered in London, our team of 450+ professionals works across Europe, North America, Asia-Pacific and the

Qualifications

• Experience leading multiple client accounts within a digital, corporate communications, investor relations or related environment.
• Proven ability to build trusted relationships and manage senior-level engagement.
• Strong understanding of client business models, metrics and results delivery.

Responsibilities

• Lead day-to-day client relationships across a portfolio of accounts as the primary contact.
• Develop senior-level engagement with client stakeholders and understand their IR/communications needs.
• Own proposals, pricing, renewals, and identify upsell opportunities within accounts.
• Oversee project delivery, ensuring on-time, on-budget work to client standards.
• Collaborate with delivery, product and specialist teams to drive results.
• Support account strategy with risk management and knowledge sharing.

Skills

Account management

Client relationship

Strategic thinking

Stakeholder management

Job description

If you thrive on building trusted partnerships and turning opportunities into long-term success, this is your chance to join IDX as an Account Director and make a real impact for our clients.

This role offers a base salary of $120,000–$130,000, plus an uncapped commission plan, with an OTE of $175,000-$185,000 at 100% target achievement.

Why Join IDX?

Not Just Any Brands: See your work come to life for iconic brands like lululemon, Lowe's, AT&T

Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress

Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment

Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide

Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling

• 20 days PTO, plus 10 public holidays and 2 floating days (so much to celebrate!)
• Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
• Dog friendly office, plus competitive rates on pet insurance for your furry friends
• An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day
• Mental Health support including company Employee Assistance Program
• Flexible parental leave
• Paid community volunteer days (incl. school plays and trips
• Variety of competitive insurance policies incl. short/long term disability and legal
• 401k retirement plan with company match
• Employee perk program giving access to a wide variety of online discount
• Culture Committee focused on regular social, educational and community based activities

The Role

You’ll take ownership of a portfolio of accounts, building long-term relationships, uncovering new opportunities, and ensuring every project delivers real impact for our clients' investor relations and corporate communications goals. With commercial responsibility for your portfolio, you’ll combine strategic thinking, outstanding client service, and a passion for delivering results to help shape the success of both your clients and our Account Management team.

What You’ll Be Doing

Client Relationship & Account Leadership

• Lead day-to-day client relationships across a portfolio of accounts, acting as the primary point of contact
• Build strong, trusted relationships with client stakeholders, progressively developing senior-level engagement
• Develop a strong understanding of client business models, investor relations strategies and communications agendas
• Hold regular client status meetings, performance check-ins and activity reviews, particularly around results announcements and campaign delivery
• Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.

Commercial & Revenue Responsibility

• Manage a defined revenue target across multiple client accounts
• Support client retention through consistent delivery, clear communication and value demonstration
• Take an active role in renewals, including preparing renewal proposals and negotiations
• Identify upsell and cross-sell opportunities within existing accounts and elevate larger growth opportunities as appropriate

Account Growth & Opportunity Development

• Proactively identify client needs, white space and potential opportunities for additional services
• Develop new buying and influencer contacts within client organisations
• Own the development of proposals, pricing and recommendations, with business support
• Support competitive tenders and new business pitches alongside senior team members

Delivery Oversight & Quality Control

• Oversee the delivery of projects and retainers across assigned accounts
• Lead project check-ins before and after key milestones to ensure alignment, quality and efficiency
• Work closely with delivery, product and specialist teams to ensure work is delivered on time, on budget and to agreed standards
• Identify and manage risks, issues and dependencies proactivelyWork collaboratively with senior leadership to support overall account strategy
• Contribute to knowledge sharing and best practice within the Account Management team
• Participate in IDX events, industry activities and agency initiatives

About You

• Experience in a commercial Account Management role within a digital, corporate communications, investor relations or related environment
• Proven experience managing multiple client accounts simultaneously
• Commercial awareness with experience working to revenue targets
• Strong project and stakeholder management skills
• Excellent written and verbal communication skills
• Ability to identify opportunities and contribute to account growth
• Collaborative, proactive and detail-oriented approach

About Us

IDX doesn't your average communications company. With over 25 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.

Since 2000, we've partnered with more than 4,000 clients worldwide, combining strategic thinking with digital expertise to deliver measurable results. Headquartered in London, our team of 450+ professionals works across Europe, North America, Asia-Pacific and the Middle East.

An Investcorp portfolio company, we're a global digital communications agency helping businesses build stronger connections with their audiences through corporate communications, investor relations, creative, digital marketing, technology and data-driven solutions.

An Inclusive Workplace

IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.