Project Manager

IDX™; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working schedule

Dog-friendly office

Health care options

Mental health support

Job summary

IDX, a Phoenix-based creative and technology agency, is seeking an experienced Project Manager to lead delivery of omni-channel digital projects from inception to completion. You will work with clients and cross-functional teams to ensure on-time, in-scope, and on-budget outcomes while fostering strong relationships and driving collaboration.

You will oversee projects across branding, paid media, web development, and strategy, partnering with Account Management.

Qualifications

• 5+ years of client facing project management experience.
• Omni-channel digital marketing and/or paid media, branding, website development/management, SEO/AEO experience.
• Ability to manage, lead and provide governance for multiple complex, multi-workstream projects end-to-end.
• Strong leadership and assertiveness with experience aligning internal teams, vendors and client staff.
• Strong negotiation and facilitation skills, calm under pressure.
• Strong client and stakeholder management skills with proactive identification and mitigation of project risks.
• Skilled in defining scope, budgets and quality assurance.
• Highly process-orientated with attention to detail.
• Excellent working knowledge of project management tools e.g Jira, Confluence, Monday.com.

Responsibilities

• Produce scope, estimates and budgets for a variety of small to medium digital performance marketing projects.
• Produce and maintain a project plan and resource forecast.
• Document project health and status reports on a regular cadence.
• Maintain project margin throughout the project lifecycle.
• Meeting KPI targets for projects.
• Collaborate with Account Management to support assigned accounts and client relationships.
• Chair internal project meetings including kick-offs and reviews.
• Manage client requests and align expectations with stakeholders.
• Own resource management and capacity forecasting with department leads.
• Provide clear communication on delivery status, milestones, risks and issues.

Skills

Project management

Client facing

Omni-channel marketing

Leadership

Jira

Confluence

Monday.com

Stakeholder management

Tools

Jira

Confluence

Monday.com

Job description

Join our Phoenix based team as our new Project Manager, leading the successful delivery of a diverse portfolio of omni-channel digital projects, from fast-paced campaigns to complex, multi-month programmes.

Why Join IDX

Not Just Any Brands

See your work come to life for iconic regional and national brands

Collaborative Spirit:

Work alongside passionate innovators who share your thirst for progress

Continuous Learning

Grow your skills with ongoing training, mentorship, and the freedom to experiment

Fast Paced & Fun:

Thrive in a dynamic environment where big ideas and bold action collide

Cutting-Edge Technology:

Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling

• 20 days PTO, plus 10 public holidays and 2 floating days (so much to celebrate!
• Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
• Dog friendly office, plus competitive rates on pet insurance for your furry friends
• An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day
• Mental Health support including company Employee Assistance Program
• Flexible parental leave
• Paid community volunteer days (incl. school plays and trips
• Variety of competitive insurance policies incl. short/long term disability and legal
• 401k retirement plan with company match
• Generous Employee Referral Scheme, rewarding you for helping us build great teams
• Employee perk program giving access to a wide variety of online discount
• Culture Committee focused on regular social, educational and community based activities

The Role

Working closely with clients and cross-functional teams, you'll oversee projects from inception to completion, ensuring they are delivered on time, within scope and budget, and to the highest quality. You'll build strong client relationships, manage expectations, coordinate resources across multiple teams, and provide clear leadership to drive collaboration, performance and exceptional client outcomes.

What You'll Be Doing

Project Management

• Produce scope, estimates and budgets for a variety of small to medium digital performance marketing projects for a large SME team responsible for Branding, Paid Media, Web Development, SEO/AEO and Strategy
• Produce and maintain a project plan and resource forecast (where applicable)
• Document project health and status reports on a regular cadence
• Maintain project margin throughout the project lifecycle
• Work toward quarterly project management KPI targets
• Partner closely with Account Management to support assigned accounts, serving as a seamless extension of the client relationship through meeting coordination, stakeholder communications, and direct client interaction.
• Chair internal project meetings including kick-offs, status reviews and retrospectives (where applicable)
• Manage client specific requests, maintain and develop ongoing client relationships and provide effective expectation management and alignment
• Own resource management and capacity forecasting with department leads, with focus on soft-booking/pipeline allocation
• Provide clear and regular communication to ensure client and team alignment on delivery status, milestones, risks and issues

Process Leadership

• Owning bottleneck identification, managing cross-departmental approval workflows, maintaining a centralized tracking system, and facilitating escalation procedures
• Proactively monitor project scope across all active workstreams, identifying and escalating scope creep risks before they impact timeline, budget, or resource allocation
• Ensure all timesheets are submitted on a weekly basis for projects
• Ensure correct toolsets and templates are being used by the delivery team

About You

• 5+ years of client facing project management experience
• Omni-channel digital marketing and/or specific paid media, branding, creative, website development/management, SEO/AEO experience
• Ability to manage, lead and provide governance for multiple complex, multi-workstream projects end-to-end
• Strong leadership skills and assertiveness with experience aligning internal teams, vendors and client staff simultaneously
• Strong numerical, written and oral presentation skills applied to varying audiences of differing seniority levels
• Strong negotiation and facilitation skills, calm under pressure
• Strong client and stakeholder management skills with proactive identification and mitigation of project risks
• Skilled in defining scope, budgets and quality assurance
• Highly process-orientated with attention to detail
• Excellent working knowledge of project management tools e.g Jira, Confluence, Monday.com
• Consistency in approach, best practices and team management
• Experienced in defining and managing intake process across Enterprise and Business Unit stakeholders
• Management of the creative process including leading and advising the client

About US

IDX isn't your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.

We seek The Bold. Shatter expectations, push boundaries - that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home.

An Inclusive Workplace

IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.