Account Manager

Socket.dev; Phoenix (AZ); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

20 days PTO

Hybrid in-office Tue/Wed/Thu

Dog friendly office

Health care options

Mental Health support

Parental leave

Volunteer days

401k with company match

Employee discount program

Referral bonus

Culture Committee

Job summary

Socket.dev in Phoenix, AZ is seeking an experienced Account Manager to bridge our clients’ business goals with internal teams and digital strategies. You will lead strategic discussions, oversee projects, and ensure value delivery across campaigns.

Ideal candidates have a track record in account management or client services within a digital agency, strong communication skills, and proficiency in creating compelling presentations for stakeholders. Hybrid work arrangement supported.

Qualifications

• Experience in Account Management or Client Services within a digital agency or marketing firm.
• Experience managing high-value client accounts with complex digital project requirements.
• Proven ability to communicate effectively, both in writing and verbally.

Responsibilities

• Serve as the primary contact for key client accounts and provide strategic insights.
• Maintain high standards of client service and ensure deliverables meet expectations.
• Align services with client goals throughout the customer journey and drive growth.
• Collaborate with internal teams to deliver comprehensive digital communication solutions.
• Lead client discussions and present strategies with confidence.

Skills

Account Management

Client Services

Performance Marketing

Communications

Presentations

MS Office

Tools

Microsoft Office

Job description

We're looking for an experienced Account Manager to serve as a pivotal liaison between our amazing clients and internal teams. This role demands a deep understanding of our clients' business objectives, the ability to craft tailored digital strategies, and the expertise to lead transformative conversations with confidence.

Job Responsibilities

• Serve as the primary contact for key client accounts, ensuring they receive unparalleled service and strategic insights.
• Set the standard for unprecedented client service, ensuring that our teams, the work presented, and our overall presence are consistently elevated to the highest standards.
• Engage in detailed digital dialogues, focusing on aligning our services with client business goals throughout the customer journey.
• Collaborate effectively with internal teams to ensure the delivery of comprehensive digital communication solutions.
• Lead client discussions with authority, ensuring their strategic growth needs are consistently addressed.
• Develop and maintain robust relationships with clients and internal teams.
• Prepare and present compelling digital presentations, proposals, and reports that align with client objectives.
• Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
• Oversee client billing processes and liaise with the finance department for accurate monthly reporting.
• Proactively identify and advise clients on strategy and growth opportunities within our suite of digital marketing and performance services.

Job Requirements

• Previous experience in Account Management or Client Services, within a digital agency or marketing firm.
• Previous experience managing high-value client accounts with complex digital project requirements.
• Demonstrated commitment to client success and a track record of exceeding expectations.
• Comprehensive knowledge of performance marketing, including but not limited to paid media, search, and content strategies.
• Proven ability to manage multiple complex digital projects with a keen attention to detail.
• Exceptional communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite with a particular emphasis on crafting detailed presentations.
• Prior experience or familiarity with performance marketing services is highly desirable.

Our Perks

• 20 days PTO, plus 10 public holidays and 2 floating days (so much to celebrate!
• Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
• Dog friendly office, plus competitive rates on pet insurance for your furry friends
• An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day
• Mental Health support including company Employee Assistance Program
• Flexible parental leave
• Paid community volunteer days (incl. school plays and trips
• Variety of competitive insurance policies incl. short/long term disability and legal
• 401k retirement plan with company match
• Employee perk program giving access to a wide variety of online discount
• Generous employee referral scheme, rewarding you for helping us build great teams
• Culture Committee focused on regular social, educational and community based activities