Account Manager

IDHL; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Generous PTO

Public Holidays

Enhanced Parental Leave

Wellness Days

Hybrid work

Job summary

IDHL, a leading digital agency, is expanding in the US and seeks an Account Manager to drive growth and nurture client relationships. You will operate at the heart of a fast-moving, high-growth environment, identifying opportunities and delivering performance-led marketing strategies that measurably impact client success.

You’ll build strong client partnerships, collaborate with internal teams, and lead renewal strategies while contributing to revenue growth across digital marketing services.

Qualifications

• Commercial sales or account management experience is required.
• Knowledge of digital marketing solutions a plus.
• Track record of exceeding targets and driving revenue.
• Excellent communication and relationship-building skills.
• Highly organised with strong reporting habits.

Responsibilities

• Develop strong client relationships to support retention and uncover revenue opportunities.
• Lead generation, upselling, and renewal strategy across performance marketing services.
• Collaborate with internal teams to deliver client results.
• Prepare monthly SEO performance reports and attend client meetings.
• Identify growth opportunities and steer accounts toward long-term success.
• Coordinate with cross-functional teams to meet and exceed client goals.

Skills

Commercial sales

Account management

Client relationships

Revenue growth

Communication

Organisational skills

Problem solving

Job description

IDHL is a leading digital agency helping ambitious brands find and unlock opportunities for growth.

Our services span strategy, brand, technology, and marketing, with specialists working across disciplines to solve complex challenges and deliver measurable results.

Continued investment in AI shapes how we work, from building knowledge and exploring new possibilities to putting them into practice across our business and client work.

IDHL is also home to Fostr, Vervaunt, and The MTM Agency, each with their own areas of focus across the digital landscape.

At the heart of it all is a focus on what matters: doing work we're proud of, making an impact for our clients, and supporting our people to do their best work.

Hybrid working policy: employees are commutable to New York City two days per week.

Account Manager

Role Overview

IDHL is one of Europe’s leading digital agencies - and we’re at the start of an incredible journey in the US. This is a brand-new growth phase, and with it comes huge opportunity for ambitious people who want to help shape something from the ground up.

As an Account Manager, you’ll be right at the centre of that momentum. You’ll build strong client relationships, identify new business opportunities, as we deliver performance-led marketing strategies that drive measurable results. It’s a role for someone commercially minded, proactive, and ready to make a real impact in a fast-moving, high-growth environment.

Key Responsibilities

• Develop strong client relationships to support retention and uncover new revenue opportunities
• Lead generation, upselling, and renewal strategy across performance marketing services
• Contribute to client strategies and collaborate with internal teams to deliver results
• Compile monthly SEO performance reports and attend client meetings
• Identify growth opportunities and steer accounts toward long-term success
• Work closely with cross-functional teams to ensure client goals are met and exceeded

Person Specification

Key Qualifications and Attributes:

• Proven experience in a commercial sales or account management role
• Understanding of digital marketing solutions (performance marketing experience is a plus, but not essential)
• Track record of exceeding targets and driving revenue
• Excellent communication and relationship-building skills
• Highly organised and able to manage documentation and reporting
• Comfortable working in a fast-paced, dynamic environment
• Strong initiative and problem-solving ability
• Commercially minded with a focus on outcomes
• Experience in a digital agency or client-facing sales environment preferred
• Legal right to work in the United States
• Flexible & hybrid working; we believe the best work happens when balance does too. Enjoy a hybrid setup that gives you the flexibility to do your best work.
• Generous Paid Time Off (PTO) + Public Holidays
• Enhanced Parental Leave
• “Time4You” Wellness Days; two extra days dedicated to you - take time to pause, focus on your wellbeing, and come back feeling your best