Account Manager

Garfield Refining; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Subsidized medical, dental, and vision plans

401(k) with employer contributions

Paid Time Off

Job summary

A leading precious metal refinery in Philadelphia is seeking an experienced Account Manager to develop and maintain client relationships. The ideal candidate will have a minimum of 5 years in account management or B2B sales, strong communication skills, and the ability to drive customer satisfaction and business growth. This full-time role offers competitive benefits including medical plans and a 401(k) with employer contributions.

Qualifications

• Minimum 5 years of Account Management or B2B sales experience.
• Strong communication and interpersonal skills.
• Ability to stay organized and productive in a fast-paced environment.

Responsibilities

• Build and maintain strong client relationships.
• Communicate with customers to understand their needs.
• Proactively follow up on leads to convert prospects.

Skills

Account Management

B2B sales

Communication skills

Problem-solving skills

Organizational skills

Education

Associate's or Bachelor’s degree

Job description

Garfield Refining is a 130+-year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award‑winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death‑care industries. We are a family business that strives to balance profitability with sustainability to ensure we will be in business for another century.

As an Account Manager, you’ll be a key player in developing and maintaining client relationships, driving business growth, and ensuring customer satisfaction. You’ll work closely with both new and existing clients, providing top‑notch service and support.

What You’ll Do

• Build and maintain strong client relationships to drive retention and growth
• Communicate with customers to understand their needs and identify sales opportunities
• Proactively follow up on inbound and outbound leads to convert prospects into loyal clients
• Resolve customer concerns and contribute to process improvements to enhance the client experience
• Maintain accurate records of customer interactions and sales activities in our CRM
• Represent the company at industry tradeshows and networking events
• Collaborate cross‑functionally with other departments to ensure client needs are met

You might be a good fit if you have

• Minimum 5 years of Account Management or B2B sales
• Strong communication and interpersonal skills, both over the phone and in person
• Problem‑solving skills to help resolve customer issues or needs
• Confidence working with numbers, including basic math and percentages
• The ability to stay organized and productive in a fast‑paced environment
• Ability to build rapport and collaborate with others within the company and externally
• An Associate’s or Bachelor’s degree preferred

Benefits and Perks

• Subsidized medical, dental and vision plans for employees and their family members.
• 401(k) with employer contributions
• Paid Time Off

We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications.

Seniority level

Associate

Employment type

Full-time

Job function

Sales, Business Development, and Customer Service

Industries

Professional Services and Medical Practices