Account Manager

Freeman Company; Philadelphia (Philadelphia County); Hybrid; USD 40,000 - 80,000; Full time

Job summary

An innovative agency is seeking an Account Manager to enhance client experiences through effective project management and exceptional customer service. This role involves overseeing portable orders, coordinating with multiple departments, and ensuring timely fulfillment of client needs. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and has a keen attention to detail. The position offers a hybrid work schedule, allowing flexibility while contributing to impactful brand activations. Join a dynamic team dedicated to creating memorable experiences and fostering deep connections between brands and audiences.

Benefits

Tuition Reimbursement

Life, Accident and Disability Insurance

Retirement with Company Match

Paid Time Off

Qualifications

• 1-2 years experience in Trade Show industry preferred.
• Strong attention to detail and ability to manage multiple projects.

Responsibilities

• Oversee and approve portable and tabletop orders.
• Manage client communication and status updates.
• Coordinate installation and dismantling labor.

Skills

Customer Service

Project Management

Microsoft Office

Communication Skills

Problem Solving

Education

Bachelor's Degree

High School Diploma

Tools

Microsoft Excel

Google Suite

Sparkslink/ExhibitForce

Job description

Requisition ID93034-Posted -Sparks- Country (1) - Location (1) - Function (1) - Job Type (1)

Sparks is a leading global brand experience agency, specializing in the design and execution of award-winning experiences that forge deep connections between brands and audiences. Recognized by Adweek as Experiential Agency of the Year, we bring a unique blend of strategic insight and execution excellence to every brand activation, corporate event, trade show exhibit, and immersive experience. Our commitment to creativity, innovation, and flawless execution drives us to craft impactful experiential marketing solutions that deepen relationships, inspire action, and build trust—all around the world.

Summary

The Account Manager will interact with the Account Management team and be a valuable addition to our Portable Department by identifying and satisfying our client’s needs. The role of the Account Manager is to manage and execute the turn-key process both internally and externally.

This position will support our Growth team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 4 days per week. The ideal candidate will be located in Philadelphia, PA.

• Oversee and approve incoming portable and tabletop orders
• Create and organize paperwork needed to fulfill orders
• Coordinate freight and show service estimates as needed
• Manage graphic needs based on client supplied artwork
• Generate freight arrangements/return shipping packets via Fed Ex/UPS/DHL
• Collaborate with multiple departments to ensure proper order fulfillment
• Maintain, track and manage portable inventory and information through Sparkslink/ExhibitForce
• Direct client communication and status updates as required
• Coordinate and order on-site show service requirements
• Coordinate installation and dismantling labor when applicable
• Create setup binders for onsite parties and/or client
• Track return shipments utilizing timelines
• Manage and submit all final on-site show service orders, labor and add-on invoices
• Coordinate and complete final invoicing to client based on final scope to include tracking of client PO#s
• Review and manage Sparkslink/ExhibitForce website maintenance and updates
• Support client needs and provide exceptional customer service
• Collaborate closely with cross-functional teams and vendors
• Other duties as assigned

Education & Experience

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required
• Minimum 1-2 years’ experience in Trade Show industry
• Show services capability & knowledge
• Proficient in Microsoft Office, especially Excel. And Google Suite
• Ability to anticipate problems and pro-actively determine solutions
• Ability to work flexible hours under extreme pressure and deadlines
• Ability to manage numerous projects simultaneously and prioritize needs to meet competing deadlines with accuracy
• Ability to assume responsibility for completion of projects in the absence of direct supervision
• Strong attention to detail, a positive attitude, and a team player
• Ability to operate within a fast-paced environment
• Excellent written, verbal and interpersonal communication skills

Travel Requirements

No Travel Required

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Tuition Reimbursement
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.