Account Manager

Wencor; Peachtree City (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Wencor seeks an Account Manager to maintain existing business and grow opportunities across product lines. You will ensure world-class service, follow up on quotes, and tailor solutions to customer needs.

Responsibilities include researching products, providing technical information, supporting contract processes, and coordinating with internal teams to hit sales targets. Strong MS Office skills and prior sales experience are essential.

Qualifications

• Minimum experience in sales or customer service is required.
• Strong MS Office skills and ability to manipulate data in reports.

Responsibilities

• Maintain existing business and identify growth opportunities.
• Establish and maintain high-quality customer relations and prompt service.
• Follow up with customers, provide quotes, and emphasize product features based on needs.
• Research products and provide technical information to customers.
• Coordinate with other departments to achieve sales targets.
• Support contract reviews and assist in development and purchasing where needed.

Skills

Customer Service

MS Office

Data Analysis

Sales Experience

Time Management

Job description

Overview Of The Position

The Account Manager maintains existing business and identifies opportunities for growth with new or existing product lines

• Establish and maintain good customer relations and ensure customers receive prompt, world-class service.
• Contact customers to follow up, promote products and review missed sales opportunities and provide quote responses; emphasize product features based on analysis of customer's needs.
• Research products and maintain fundamental understanding of their technical use; provide technical information to customers and be knowledgeable to support complex service offerings (i.e. Wenstock, ISA, Kitting)
• Obtain competitive information and Intelligence at responsible accounts.
• Obtain new PMA development applications and understand Wencor core competencies.
• Continually follow up on New PMA part approvals and promote to applicable customer
• Maintain customer profiles and specific customer database information (Retention/Quote Follow-up/Salesforce)
• Maintain regular contact with Regional Account Director when senior level visits are required.
• Coordinate with other departments within the organization to achieve sales targets
• Participate in training, including new hire training
• Help with collections as needed.
• Review and maintain long term contract agreements
• Understand contracts and pursue both Purchasing and Development.
• Assist in writing contracts and help with input
• Additional responsibilities as assigned by management

Other Knowledge, Skills, And Abilities

• Must be fluent with MS Office (Word, Excel and PowerPoint) and be familiar with reports and ability to manipulate data sets using Filters, Vlookup, Pivot Tables, and other Excel functions.
• Excellent customer service skills.
• Ability to manage multiple tasks, prioritize and work in a team environment.
• Attention to detail and ability to perform under pressure are critical skills.
• Previous sales and customer service experience required.