Account Manager

Architectural Surfaces; Nashville (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

Architectural Surfaces seeks a proactive sales relationship manager to develop and maintain strong client connections. You will guide customers through product choices, coordinate with fabricators and dealers, and drive order flow with strategic outreach.

The role requires deep product knowledge and comfort engaging at events and with design professionals. Daily responsibilities include nurturing long-term accounts, meeting revenue targets, and coordinating across teams to minimize churn.

Qualifications

• Relationship-building with clients and understanding their needs.
• Ability to coordinate with fabricators/installers and dealers.
• Experience in sales processes and contract negotiation.

Responsibilities

• Build and maintain strong, long-term relationships with assigned clients.
• Serve as the main contact for clients, understand requirements, ensure needs are met.
• Coordinate with fabricators/installers, dealers and distributors on sales and orders.
• Proactively generate appointments with customers and prospects.
• Attend events and tradeshows as required by management.
• Support architects, designers, and builders through outreach.

Skills

Client Relationship Management

Contract Management

Forecasting & Goal Setting

Product Knowledge

Communication Skills

Negotiation Skills

Problem-Solving

Data Analysis

Project Management

Sales & Business Development

Team Collaboration

Customer Retention

Stress Management

Cross-Selling & Upselling

Account Planning

Time Management

Adaptability

Ethical Conduct

Data Analysis & Reporting

Cultural Sensitivity

Market Awareness

Job description

The purpose of this position is to interact with individual customers by developing relationships through personal sales calls and other social activities. Assist customers with product choices according to their specific needs and provide ongoing support to product distribution channels. This position requires substantial knowledge of the products sold.

The purpose of this position is to interact with individual customers by developing relationships through personal sales calls and other social activities. Assist customers with product choices according to their specific needs and provide ongoing support to product distribution channels. This position requires substantial knowledge of the products sold.

Key Responsibilities

Client | Community Relationship Management:

• Build and maintain strong, long-term relationships with assigned clients.
• Serve as the main point of contact for clients, understanding their requirements, and ensuring their needs are met.
• Build/Maintain relationships with fabricators/installers and local Kitchen & Bath dealers.
• Responsible for proactively generating appointments with both customers and prospects.
• Assist dealers such as fabricators and distributors with the sales and ordering process.
• Attend and participate in special events and tradeshows as required by management.
• Help coordinates marketing and outreach efforts to architects, designers, homebuilders, and the public through various channels.
• Perform all duties and responsibilities in a timely manner and as required.
• Perform additional duties as assigned, including showroom coverage on an “as-needed” basis.

Account Growth And Retention

• Develop and execute strategies to identify upselling, cross-selling, and growth opportunities within existing client accounts.
• Set and achieve revenue growth targets.
• Monitor client retention and take proactive steps to minimize churn.
• Ability to service the assigned sales area in person daily.
• Occasional regional travel required to service extended territories.
• Achieve or exceed all established sales goals monthly, quarterly, and annually.

Product Knowledge

• Possess a deep understanding of the organization's products or services and how they fulfill client needs.
• Stay informed about industry trends and competitors' offerings.
• Assist clients in selecting materials for their overall project(s).

Communication And Presentation

• Communicate effectively with clients, providing product information, updates, and solutions.
• Prepare and deliver presentations, proposals, and reports to clients.

Contract Management

• Negotiate terms, pricing, and contractual agreements with clients.
• Ensure contracts are accurately documented and executed.
• Close deals and work together with team to submit orders.

Problem-Solving

• Identify and resolve client issues and challenges promptly and effectively.
• Collaborate with internal teams to address client needs.

Data Analysis And Reporting

• Provide feedback and schedule reports to management as indicated.
• Other duties as assigned.

CORE COMPETENCIES

• Client Relationship Management
• Contract Management
• Forecasting & Goal Setting
• Product Knowledge
• Communication Skills
• Negotiation Skills
• Problem-Solving
• Data Analysis
• Project Management
• Sales & Business Development
• Team Collaboration
• Customer Retention
• Stress Management
• Cross-Selling & Upselling
• Account Planning
• Time Management
• Adaptability
• Ethical Conduct
• Data Analysis & Reporting
• Cultural Sensitivity
• Market Awareness