Account Manager

HEICO Corporation; Peachtree City (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

HEICO Corporation is seeking an Account Manager to maintain existing business and identify growth opportunities across product lines. The role emphasizes building strong customer relations, promoting products, and coordinating with internal teams to meet sales targets.

Responsibilities include following up with customers, providing quotes, and expanding PMA development applications while maintaining accurate Salesforce records.

Qualifications

• Bachelor's degree preferred in Business, Marketing, or related field.
• Two years related experience and/or training; three years acceptable performance as Inside Sales Representative.
• Ability to read, analyze, and interpret common documents and respond to inquiries from customers or regulatory bodies.

Responsibilities

• Establish and maintain good customer relations and ensure prompt, world-class service.
• Contact customers to follow up, promote products and provide quotes based on customer needs.
• Research products and maintain understanding of their technical use; provide technical information to customers.
• Obtain competitive information and intelligence at responsible accounts.
• Maintain customer profiles and Salesforce data.
• Coordinate with other departments to achieve sales targets.

Skills

MS Office

Customer service

Sales experience

Data analysis

Education

Bachelor's degree preferred in Business/Marketing

Job description

The Account Manager maintains existing business and identifies opportunities for growth with new or existing product lines

Essential Duties and Responsibilities:

• Establish and maintain good customer relations and ensure customers receive prompt, world-class service.
• Contact customers to follow up, promote products and review missed sales opportunities and provide quote responses; emphasize product features based on analysis of customer's needs.
• Research products and maintain fundamental understanding of their technical use; provide technical information to customers and be knowledgeable to support complex service offerings (i.e. Wenstock, ISA, Kitting)
• Obtain competitive information and Intelligence at responsible accounts.
• Obtain new PMA development applications and understand Wencor core competencies.
• Continually follow up on New PMA part approvals and promote to applicable customer
• Maintain customer profiles and specific customer database information (Retention/Quote Follow-up/Salesforce)
• Maintain regular contact with Regional Account Director when senior level visits are required.
• Coordinate with other departments within the organization to achieve sales targets
• Participate in training, including new hire training
• Help with collections as needed.
• Review and maintain long term contract agreements
• Understand contracts and pursue both Purchasing and Development.
• Assist in writing contracts and help with input
• Additional responsibilities as assigned by management

Other Knowledge, Skills, and Abilities:

• Must be fluent with MS Office (Word, Excel and PowerPoint) and be familiar with reports and ability to manipulate data sets using Filters, Vlookup, Pivot Tables, and other Excel functions.
• Ability to manage multiple tasks, prioritize and work in a team environment.
• Attention to detail and ability to perform under pressure are critical skills.
• Previous sales and customer service experience required.

Requirements

Education/Experience:

Bachelor's degree preferred in Business, Marketing, or related degree with two years related experience and/or training; minimum three years acceptable performance as Inside Sales Representative; or equivalent combination of education and experience.

Other Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills :

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Skills :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands and Work Environment :

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

• Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 10 pounds.
• Is regularly required to sit and use hands to finger, handle, or feel.
• Is frequently required to talk or listen.
• Works in moderate noise levels.
• Travel less than 5%

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.