Account Manager

CMap; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

CMap is a fast-growing software company helping project-based businesses win, deliver, and manage work profitably.

As an Account Manager in Orlando, you own a portfolio of US client accounts, drive renewals, and identify opportunities to grow partnerships while delivering real value.

This role sits within the Customer Experience team and offers a pathway to influence strategy and build lasting relationships.

Qualifications

• Experience in SaaS or B2B account management or sales.
• Ability to manage a large portfolio independently with minimal process.
• Balancing growth with client retention and value delivery.
• Understanding how SMB/mid-market clients buy and decide.

Responsibilities

• Own a portfolio of 100+ existing US client accounts.
• Drive renewals and reduce churn across your book.
• Identify and convert growth opportunities within existing accounts.
• Bring a value-first approach to every client conversation.
• Build genuine, lasting relationships, not just transactional check-ins.

Skills

SaaS or B2B account management

Portfolio management

Growth and retention focus

SMB/mid-market buying decisions

Job description

Account Manager

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Orlando

Reporting To: Ben Edwards

Description

CMap is a fast-growing software company helping project-based businesses win, deliver, and manage work… profitably.

At the heart of our growth is a commitment to building lasting partnerships with our clients — and that’s where our Account Managers come in. This isn’t a reactive customer service role. It’s about building long-term relationships, understanding our clients’ goals, and helping them get real value from CMap.

Our Account Management team is deeply embedded in the customer experience. We work closely with Consulting, Support, and Sales to ensure every client gets maximum return from our product, while spotting opportunities to grow and evolve our partnerships over time.

At CMap, we keep things friendly and collaborative, with a culture built around openness, autonomy, and shared success. We're proud of what we’ve built, but even more excited about where we’re going — and this role is a key part of that journey.

Key Responsibilities

• Own a portfolio of ~100+ existing US client accounts
• Drive renewals and reduce churn across your book
• Identify and convert growth opportunities within existing accounts
• Bring a value-first approach to every client conversation
• Build genuine, lasting relationships — not just transactional check-ins

Skills, Knowledge and Expertise

• SaaS or B2B account management/sales experience
• Comfort managing a large portfolio independently, without heavy process
• A balance of commercial instinct (growth) and account care (retention)
• Understanding of how SMB/mid-market clients buy and make decisions

What we offer:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.