Account Manager

AccountMakers; Atlanta (GA); Hybrid; USD 85,000 - 160,000; Full time

Benefits offered by this job

Health

Dental

Vision

401(k)

Paid time off

Benefits

Job summary

AccountMakers, on behalf of a growing B2B software client in the Atlanta area, seeks an Account Manager to support a portfolio of business customers. This hybrid role emphasizes building long-term relationships, realizing value from the platform, and driving revenue through expanded products and services.

You will partner with Customer Success, Implementation, Product, Support, and Sales to ensure measurable outcomes, renewals, and high customer satisfaction throughout the lifecycle.

Qualifications

• 2–5 years of experience in account management or related customer-facing roles.
• Experience in SaaS or B2B software environments.
• Ability to build long-term client relationships as a trusted advisor.
• Experience renewing accounts, driving adoption, retention, and growth.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Ability to align customer objectives with solutions to drive value.
• Cross-functional collaboration with CS, implementation, product, support, and sales.
• Highly organized with project and account planning skills.
• CRM experience with Salesforce, HubSpot, or Gainsight.

Responsibilities

• Serve as the primary point of contact for existing customers.
• Develop trusted relationships with key stakeholders.
• Conduct regular business reviews and coordinate with internal teams.
• Identify opportunities to expand accounts through additional products and services.
• Collaborate with customer success, implementation, product, support, and sales to deliver excellent customer experience.

Job description

Are you passionate about building long-term client relationships and helping businesses maximize the value of innovative software solutions? AccountMakers has been engaged by our client, a growing B2B software company, to hire an Account Manager who will support a portfolio of business customers throughout the Atlanta Metropolitan Area. This hybrid position offers the opportunity to join a collaborative technology organization that provides cloud-based software solutions designed to help businesses improve productivity, streamline operations, and drive measurable business outcomes.

In this role, you will serve as the primary point of contact for existing customers, ensuring they achieve success while maximizing the value of the company’s platform. You’ll develop trusted relationships with key stakeholders, conduct regular business reviews, coordinate with internal teams, and identify opportunities to expand existing accounts through additional products and services.

You will work closely with customer success, implementation, product, support, and sales teams to deliver an exceptional customer experience throughout the customer lifecycle. The ideal candidate is consultative, proactive, and relationship-driven with a passion for helping customers achieve their business goals while contributing to long-term revenue growth.

What We’re Looking For

• 2–5 years of experience in account management, customer success, client services, B2B sales, or a related customer-facing role.
• Experience managing customer relationships within SaaS, cloud software, enterprise technology, or another B2B software environment preferred.
• Proven ability to build long‑term client relationships and serve as a trusted advisor to business customers.
• Experience managing account renewals, customer adoption, retention, and identifying opportunities for account growth.
• Strong communication, presentation, negotiation, and relationship‑building skills.
• Ability to understand customer business objectives and recommend solutions that drive value.
• Experience collaborating with cross‑functional teams including customer success, implementation, product, support, and sales.
• Highly organized with strong project management, time management, and account planning skills.
• Experience using Salesforce, HubSpot, Gainsight, or similar CRM and customer success platforms is preferred.
• Proactive problem‑solving skills with the ability to anticipate customer needs and resolve issues effectively.

Compensation

This permanent position offers on-target earnings (OTE) of $130,000–$160,000+, including a base salary of $85,000–$110,000, depending on experience, plus a comprehensive benefits package featuring

• health
• dental
• vision
• 401(k)
• paid time off
• additional standard employee benefits

Who We Are

AccountMakers is redefining how companies scale revenue and customer‑facing teams by providing on‑demand access to top sales, customer success, and support talent. We connect high‑growth organizations with the leaders and teams they need, exactly when they need them. Learn more at accountmakers.com.