Account Manager

CMap Group; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

CMap Group, a fast-growing software company helping project-based businesses win, deliver, and manage work, is seeking an Account Manager in Orlando. This role is central to our Customer Experience team and focuses on building lasting client partnerships, not just reactive support.

You will own a portfolio of 100+ US accounts, drive renewals, uncover growth opportunities, and collaborate with Consulting, Support, and Sales to maximize value from our product.

Qualifications

• SaaS or B2B account management/sales experience.
• Comfort managing a large portfolio independently, without heavy process.
• A balance of commercial instinct (growth) and account care (retention).
• Understanding of how SMB/mid-market clients buy and make decisions.

Responsibilities

• Own a portfolio of ~100+ existing US client accounts
• Drive renewals and reduce churn across your book
• Identify and convert growth opportunities within existing accounts
• Bring a value-first approach to every client conversation
• Build genuine, lasting relationships — not just transactional check-ins

Skills

SaaS/B2B account management

Portfolio management

Growth and retention

SMB/mid-market buying

Job description

Account Manager

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Orlando

Reporting To: Ben Edwards

Description

CMap is a fast-growing software company helping project-based businesses win, deliver, and manage work… profitably.

At the heart of our growth is a commitment to building lasting partnerships with our clients — and that’s where our Account Managers come in. This isn’t a reactive customer service role. It’s about building long-term relationships, understanding our clients’ goals, and helping them get real value from CMap.

Our Account Management team is deeply embedded in the customer experience. We work closely with Consulting, Support, and Sales to ensure every client gets maximum return from our product, while spotting opportunities to grow and evolve our partnerships over time.

At CMap, we keep things friendly and collaborative, with a culture built around openness, autonomy, and shared success. We're proud of what we’ve built, but even more excited about where we’re going — and this role is a key part of that journey.

Key Responsibilities

• Own a portfolio of ~100+ existing US client accounts
• Drive renewals and reduce churn across your book
• Identify and convert growth opportunities within existing accounts
• Bring a value-first approach to every client conversation
• Build genuine, lasting relationships — not just transactional check-ins

Skills, Knowledge and Expertise

• SaaS or B2B account management/sales experience
• Comfort managing a large portfolio independently, without heavy process
• A balance of commercial instinct (growth) and account care (retention)
• Understanding of how SMB/mid-market clients buy and make decisions

What we offer:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.