Account Manager

Sogolytics; Herndon (VA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

17 PTO days per year

Full winter break (Christmas to New Years off)

Paid parental leave

Short-term and long-term disability insurance

Basic life insurance

Job summary

Sogolytics is seeking a SaaS Account Manager in Herndon, Virginia. This role involves serving as the main point of contact for clients and ensuring client satisfaction through effective relationship management and support for various products and services.

You will help enhance customer retention and engagement while collaborating with the sales team for smooth transitions. The position requires strong communication skills and experience in account management, with a preference for SaaS experience. A hybrid arrangement allows for work both in-office and remotely.

Qualifications

• Successful work experience in account management or similar positions.
• Demonstrated ability to deliver client-focused solutions.
• Strong communication skills, including listening, presenting, and writing.

Responsibilities

• Serve as main point of contact for all assigned clients.
• Support clients in their exploration and use of multiple products and services.
• Build and maintain positive relationships with clients.

Skills

Account management

Client-focused solutions

Strong communication skills

CRM software

Project management

SaaS experience

Job description

Our new SaaS Account Manager

• Brings people together and makes magic happen.
• Starts with a single contact and grows engagement and excitement throughout an entire organization.
• Inspires brand usage and loyalty.
• Develops and supports solutions.
• Build relationships and grow potential.
• Knows people and data.

Responsibilities

• Serve as main point of contact for all assigned clients
• Support clients in their exploration and use of multiple products and services
• Build and maintain positive relationships with clients
• Grow engagement within an organization beyond one contact or department
• Collaborate with sales team members to ensure smooth transitions of clients and all of their relevant data
• Manage renewals and additional contract negotiations
• Enhance client retention through data tracking and strategic action
• Interface with multiple internal teams to ensure client needs are being met
• Double down on our data to make sure we’re serving our clients well

Requirements

• Successful work experience in account management or similar positions
• Demonstrated ability to deliver client-focused solutions
• Strong communication skills, including listening, presenting, and writing
• Excellent presentation and communication skills
• Proven ability to manage multiple projects simultaneously without missing any details
• Experience with CRM software
• Confidence and coolness, no matter the pressure
• Independent and self-driven, taking ownership and following through fully
• Team player open to learning and collaborating
• Experience in SaaS preferred

Salary

commensurate with experience

Location

Hybrid arrangement at our main office in Herndon, Virginia. (M, T, W in office, R, F remote)

Benefits

• 17 PTO days per year, +1 annually
• Full winter break (Christmas to New Years off)
• Competitive salary, including base and incentive plan
• Paid parental leave
• Short-term disability, long-term disability, and basic life insurance